A terminal can have at least one audio interface for at least one microphone, at least one audio interface for at least one speaker, an operator control module and at least one interface for connecting to at least one telephony- and/or IP-telephony-compatible terminal. The terminal can be configured as a media hub for the at least one telephony- or IP-telephony-compatible terminal. The terminal can have a media processing unit for mixing and a media hub controller or controlling media streams received by the at least one telephony- or IP-telephony-compatible terminal and the at least one telephony- or IP-telephony-compatible terminal can be operated through the operator control module of the telecommunication terminal. A method for controlling media streams through a media hub controlled integrated into a telecommunication terminal is also disclosed.

Methods for handling traffic between a first network including a virtual communication platform and a second network, such as a circuit-switched network, include inserting customer identifiers into data packets. For traffic sent to the second network, the packets with the identifiers are transmitted to a trunking service that uses the identifier to determine one or more applicable service attributes for handling the data contained within the packets. For data traffic received from the second network, the virtual communication platform uses the identifiers to determine a destination, such as an endpoint device, for the traffic within the first network.

The intercommunication system according to the invention is an intercommunication system used in an apartment complex comprising plural residential buildings. Each of the plural residential buildings is equipped with room parent devices installed in respective rooms; a collective entrance device which enables a call manipulation for calling one of the room parent devices; and a building control unit which connects, by an intercom line, the collective entrance device and the room parent devices of the respective rooms of the residential building. The collective entrance device has a storage unit which is stored with terminal information of the collective entrance device. The building control units of the plural respective residential buildings are connected to each other by a network in which a communication is performed according to a general-purpose protocol and can communicate, over the network, with an external apparatus that is connected to an external network.

A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

Methods for handling traffic between a first network including a virtual communication platform and a second network, such as a circuit-switched network, include inserting customer identifiers into data packets. For traffic sent to the second network, the packets with the identifiers are transmitted to a trunking service that uses the identifier to determine one or more applicable service attributes for handling the data contained within the packets. For data traffic received from the second network, the virtual communication platform uses the identifiers to determine a destination, such as an endpoint device, for the traffic within the first network.

Processing of communications routed by an IPBX server are disclosed. At least one processing circuit is communicatively coupled to an Internet-Protocol Private Branch Exchange (IPBX) server that is configured and arranged to route calls for a plurality of agents in a communications/call center. The processing circuit is configured to receive communications event messages from the IPBX server for communications routed by the IPBX server, generate, during a communication to a first agent of the plurality of agents, a set of data metrics including communications summary metrics based on the communications event messages; and redirect, during the communication to the first agent, the communication to a second agent of the plurality of agents in response to the set of data metrics satisfying a set of criteria indicated in a policy.

A system, server, and method of DTMF detection in a VoIP network.

A method and apparatus of routing a call in a femtocell network are disclosed. In one example call routing method, a call is originated from the mobile station via a femtocell access point and the call is transmitted to a femtocell gateway, a mobile switching center and a carrier gateway server and onto an enterprise gateway server to obtain policy information. A routing policy is determined based on the obtained policy information and the call is routed to its destination based on the routing policy. The call may be routed via local media from a femtocell access point directly to the enterprise gateway server. The call routing procedures may implement the Iuh protocol and/or the session initiation protocol (SIP) for call signaling in the femtocell network. Call routing may be performed in a wireless cellular communications network or an enterprise network environment.

A communication system, and a construction method and a communication method thereof are provided. The communication system includes a relay server and a plurality of communication nodes. The relay server is in signal connection with the plurality of communication nodes, the plurality of communication nodes respectively store routing links for connection to the relay server, and the relay server stores routing links respectively corresponding to the plurality of communication nodes. The plurality of communication nodes are in signal connection with a plurality of groups of terminals in one-to-one correspondence. The relay server provides communication connections for terminals connected to different communication nodes.

The disclosed system and methods provide real-time information about how agents and customers sound as they are speaking, allowing a supervisor to continuously monitor how agents are doing. The system allows agents to visualize their own speech behavior performance during and after a conversation while viewing important comparative information about prior conversations, and gamifies conversations in real-time by providing visual comparison between the live conversations and various target metrics. The visualization in-turn enhances agent interactive skills such as active listening and mirroring, as well as decision-making skills based on observations of customer engagement and distress levels.