Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

An apparatus, and an associated method, for facilitating communication operations with a wireless device that is ICS or DTM capable. Signaling protocols and apparatus are provided for operation of the wireless device when an ICS with the wireless device is ongoing, and the device leaves an area that provides for ICS as well as when the ICS can be provided using circuit-switched connections.

A control unit of a telephone device is configured to perform a first processing of: estimating a line echo amount based on a volume of a DTMF signal generated by a DTMF signal generation unit and a volume of the DTMF signal input from a line; calculating a howling noise threshold value based on the maximum value of the acoustic echo generated at a handset that is measured in advance and set values of a sidetone volume, a transmission volume, and a reception volume; and calculating a difference between the line echo amount and the howling noise threshold value as an adjustment requisite amount and lowering the set value of the sidetone volume by the adjustment requisite amount when the line echo amount is larger than the howling noise threshold value.

The present invention relates to a service system supporting a voice call using a digital assistant device, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon, and more particularly, to a service system which performs a call between a digital assistant device and a terminal corresponding to a call opponent through a voice command of a user and supports call conversion between the digital assistant device and a user terminal through the voice command of the user, a method thereof, and a non-transitory computer readable medium having a computer program recorded thereon.

A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

A system and method for automated customer response system mapping and duplication to provide for a common Interactive Voice Response (“IVR”) system import language or structure, comprising a contact center crawler which connects with an existing automated contact center system, may navigate and map that system by recording and selecting each available option or by interfacing with the code that makes up the IVR itself to generate a model, records the response to each selected option, and feeds the options and responses to a tree creator; a CX model generator which organizes the options and responses into a data map such as a tree or more graph-like or map-like structure, where logical conditions or operations such as loops and recursion may be present; and a coding engine that generates programmatic code representing the data model that is imported into another IVR platform for execution.

A mobile application and a method are described for servicing a second line service (“SLS”) based communication request originating from a subscriber's telecommunications device (“TD”) even if the call signal does not include sufficient information to identify the phone number from which the subscriber initiated the call. The method involves associating the SLS phone number of the subscriber, the primary number of the subscriber and the primary number of a third party via a special relationship number.

In some examples, a user equipment (UE) detects a change in a radio access technology, and in response to the change in the radio access technology, receives information sent by a wireless network. The UE compares the received information to a policy to determine whether a feature is supported by the wireless network, and based on the comparing, sends an indication informing the wireless network which network type of plural different network types to use for sending a Session Initiation Protocol (SIP) message.

Enablement of a voice channel being established between an IoT device and a controller through the use of a voice-line service system.

An embodiment of the system for publishing events of a telephony application to a client includes a call router that generates events from the telephony application and an event router that manages the publication of events generated by the call router and that manages the subscription to events by clients. The system can be used with a telephony application that interfaces with a telephony device and an application server.