A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

A Virtual agent that is a fully automated computer software solution that can engage with real people, customers, clients and even other agents. Virtual agents have personality with animation and engage with the customer via text or voice or a combination of both as an actual person. Virtual agents are able to answer customer questions and provide information to address their issues. Virtual agents transfer calls to live agents if they cannot address customer issues.

The application describes customized notifications based at least in part on device characteristics. For example, a client device may identify information for populating an audio tone list associated with an electronic device, wherein the information includes a type of electronic device, a name of the electronic device; and/or a setting of the electronic device. The client device may then display audio tones that are based at least in part on the information. While displaying the audio tones, the client device may receive input selecting at least one of the audio tones to be associated with the electronic device. The client device may then receive a message indicating that the electronic device detected an object. Based at least in part on the message, the client device may output sound represented by an audio tone of the at least one audio tone.

The present invention provides an IP telephone and the like capable of preventing a loss of the beginning part of a talk. A communication apparatus according to the present invention includes: a memory (110) configured to store communication data with a communication destination; and a control unit (120) configured to transmit and receive the communication data to and from the communication destination in each first duration and store the transmitted and received communication data in the memory (110), then output, after a communication session with an external recording apparatus that records the communication data is established, the communication data stored in the memory (110) to the external recording apparatus in each second duration that is shorter than the first duration.

The present invention provides an IP telephone and the like capable of preventing a loss of the beginning part of a talk. A communication apparatus according to the present invention includes: a memory (110) configured to store communication data with a communication destination; and a control unit (120) configured to transmit and receive the communication data to and from the communication destination in each first duration and store the transmitted and received communication data in the memory (110), then output, after a communication session with an external recording apparatus that records the communication data is established, the communication data stored in the memory (110) to the external recording apparatus in each second duration that is shorter than the first duration.

A telephone subnet crawler is used to access automated telephone response systems and index the information, contents and structure contained therein. A database of the information, contents and structure of a plurality of automated telephone response systems is created by the telephone subnet crawler. A user interface provides a waiting party with direct access to the information, contents and structure of the automated telephone response systems contained in the database. Where an automated telephone response system requires user input, the user interface calls the automated telephone response system and navigates to the node requiring user input, provides the user input and displays the results to the user. Where an automated telephone response system connects to an operator, the user interface calls the automated telephone response system, navigates to the node for an operator, and when an operator is detected, calls the user at a user provided callback number.