Systems and methods are described herein for determining dropped call rates (DCR) for various communications networks, such as IP Multimedia Networks (IMS), which include Voice over LTE (VoLTE) networks. For example, the systems and methods utilize data (e.g. abnormal cause codes) generated by layers of the IMS networks, such as a Session Initiation Protocol (SIP) layer of the IMS network, when determining dropped call rates for IMS networks.

A system and method for incoming and outgoing RCS messages with inmates includes a database including a plurality of user records, wherein the user records include a plurality of user profiles and a plurality of inmate profiles, wherein each of the user profiles includes a user ID, a mobile ID, a carrier, and at least one inmate account number. Each of the inmate profiles includes an inmate user ID, a carrier, a current account balance, and at least one user account number. The system and method also includes an application server including a processor programmed to receive a RCS message from a new user profile, determine a carrier of the user profile, process the new user profile based on the carrier, wherein the carrier is determined by a triggering event, and send the new user profile to an appropriate list for future RCS messaging.

Methods, systems, and storage media for identifying a sequence of events and participants for record objects are disclosed. Exemplary implementations may: access record objects of a system of record; identify a subset of record objects associated with a group entity and having a first record object status; identify one or more electronic activities linked to the record objects; determine an event-participant pattern based on the electronic activities linked to the record object; identify electronic activities linked with a second record object; determine that a first event is performed by the a participant type and a second event is not yet performed by a second participant type; generate a content item identifying an action to trigger a performance of the second event; and transmit the content item to a device of a participant of at least one electronic activity linked with the second record object.

A multi-tenant media communication platform system and methods. The platform system includes media communication micro-services and micro-service configuration for a plurality of entities configured for use of the platform system. Enrolling an entity in the platform system includes setting entity configuration for use of the platform system by the entity. A micro-service request is processed according to the entity configuration. The micro-service request is a request for use of at least one micro-service of the platform system on behalf of the entity. Use of each micro-service is accounted for on behalf of the entity. Billing information for the entity is generated based on the accounting for the use of each micro-service on behalf of the entity. Entity configuration includes micro-service configuration, and micro-service configuration specifies at least one of: an endpoint mapping to at least one application logic URI, an event callback URI, and an event application logic URI.

Systems and methods are described herein for performing automated testing of online charging systems associated with telecommunications networks. In some embodiments, the systems and methods utilize various components associated with an online charging system, such as an event mediator, to convert data associated with test cases to be simulated by the online charging system (e.g., data from spreadsheets) into various test requests actionable during the online charging system under when simulating the test cases.

A system, method, and computer program product are provided for providing seamless data access from different internet service providers. In operation, a master modem receives a ping from a device for requesting an encrypted key associated with an internet session corresponding to one of a plurality of Internet Service Providers (ISPs). The master modem authenticates the device and responds with the encrypted key. The master modem notifies an Internet Service Provider (ISP) system associated with the internet session with the encrypted key before beginning the internet session with the device. The ISP system verifies parameters to determine whether to allow the session to begin, in response to the notifying. The master modem receives authorization to begin the internet session from the ISP system. The master modem sets a port and speed associated with the master modem to aid in maintaining Quality of Service (QoS) for the internet session. The master modem triggers the device for beginning the internet session. The device utilizes data during the internet session, which is associated with the encrypted key. The master modem deducts the data used during the internet session from a shared data pool associated with the plurality of Internet Service Providers. The encrypted key is utilized to correlate the data used during the internet session with the deduction from the shared data pool.

Methods and apparatus, including computer program products, are provided for internet of things data forwarding. In some example embodiments, there may be provided a method that includes receiving, from an internet of things node, data to be forwarded to a cloud server and an identity of the cloud server; performing at least one check of the internet of things node and/or the cloud server, to assess whether the apparatus is likely to be reimbursed for a charge for forwarding the data to the cloud server; and forwarding, based on the at least one check, the data to the cloud server. Related systems, methods, and articles of manufacture are also described.

A method, system, and computer readable medium to process transaction records obtained from electronic commerce applications (ECAs) as staged transactions before posting to an accounting ledger in a financial management application (FMA). In this manner, the user (e.g., small business owner, book keeper, or accountant), the ECA developer, and the FMA provider are allowed to focus on their respective domain knowledge while allowing the financial management application, augmented by user-defined rules that are appropriate to the business in question, to automate the accounting ledger posting.

A system and method of a telephony application platform can include receiving a communication session request specifying a destination endpoint, connecting the communication session through a first application module according to the destination endpoint, receiving an instruction to transition communication control to a second application module, transitioning communication control of the communication session to the second application module, independently metering resource usage of the communication session of each application module, and accounting the metered usage of the communication session.

Methods, systems, and storage media for generating new record objects based on electronic activities are disclosed. Example implementations may: access a plurality of electronic activities; access a plurality of record objects; parse an electronic activity of the plurality of electronic activities; determine, responsive to parsing the electronic activity, that the electronic activity is to be matched to one or more record objects; determine for each candidate record object that a match score indicating a likelihood of electronic activity being matched to the candidate record object is below a threshold; determine an object type of a new record object to generate based on one or more participants of the electronic activity; generate the new record object of the determined type; and store in a data structure an association between the new record object and the electronic activity.