A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

The present invention relates to a method for operating a device characterized in that it comprises the following steps of, performed by a processing unit of the device: determining (a) that a notification is to be outputted through a user interface of the device during an unavailability time period; postponing (b) outputting said notification until after the occurrence of an event indicative of the availability of a user of the device.

A terminal includes: an input mode selection unit that accepts selection of an input mode from a plurality of types of input modes; a notification unit that notifies a terminal of a communication partner of the input mode; an input acceptance unit that accepts input of information in the input mode; a mode acquisition unit that acquires an input mode notified from the terminal of the communication partner; and a display control unit that generates display information for displaying the information on a display region of a display, in which, when the input mode notified from the terminal of the communication partner is acquired by the mode acquisition unit, the display control unit generates display information for displaying the acquired input mode on the display region, and causes the display to display the input mode notified from the terminal of the communication partner in accordance with the generated display information.

Systems and methods provide a resident of a controlled-environment facility with a visitation service that include messaging capabilities, where the message are managed on behalf of the resident based on the visitation sessions in which the resident participates. In one scenario, the resident issues an initial visitation request for a visitation session with a particular non-resident. In response to the non-resident not accepting this initial visitation request, the resident is allowed to record and store a message, such as a voice message or video message, for retrieval and playback by the non-resident. At a later time, the resident issues a second visitation request for a visitation session with the same non-resident. The non-resident accepts the second request and the requested visitation session between the non-resident and the resident is conducted. In response to the visitation session being conducted, the stored message may be marked for deletion.

A method for processing a first call received in a call centre via a telecommunications network, originating from a user terminal, includes placing the first call in a queue when no operator terminal of the call centre is available to take the first call. The method includes: transmitting, to the user terminal, an information message indicating to the user the possibility of making a second call within a determined time interval, while benefiting from the place of the first call in the queue; following receipt of an approval message originating from the user terminal, transmitting, to the user terminal, a user identification code, this code needing to be provided by the user at the time of the second call in order that the second call can take advantage of the place of the first call in the queue.

One example method of operation may include identifying a call from a calling device destined for a mobile device, responsive to identifying a calling device number assigned to the calling device, accessing a call content application programming interface (API), operated by a content delivery device, configured to deliver to the mobile device a first caller identification name (CNAM) or a second CNAM, assigned to the calling device number, determining a context assigned to a mobile device number assigned to the mobile device, selecting one of the first CNAM and the second CNAM based on the context, and assigning the selected CNAM to the call.

Systems and methods for recording a meeting using a retroactive record feature. The present technology provides for improved systems and methods for providing a recording of a virtual meeting, where a selection to initiate the recording from the beginning or an earlier time in the meeting from a current time may be received after the virtual meeting has started. The system may process received meeting content streams to generate a plurality of data segments that may collectively form a meeting recording. Each data segment, for example, may include meeting content associated with a particular user/attendee and associated with a timestamp and/or time duration. In some examples, the plurality of data segments may be stored on a blockchain, which may provide an immutable meeting record that may be concatenated together and made available for playback based on a selection to record the meeting and consent given by the users/attendees.

A radio communication system integrating voice radio signals with an audio-video conference session that includes at least one two-way radio configured to wirelessly transmit and receive voice radio signals with a radio control station, a radio communication controller comprising a first audio interface, a second audio interface, and a radio control processor, and configured to transmit and receive audio signals with the radio control station through the first audio interface, and an audio-video conferencing system configured to transmit and receive audio signals with the radio communication controller through the second audio interface. A voice radio channel of the at least one two-way radio is provided to the audio-video conferencing system through the radio control station and the radio communication controller to participate in the audio-video conference session.

A computerized-method using a cloud-based computing environment for improving client service, in a contact center is provided herein. The computerized-method includes: retrieving a context of a query and a time-limit from a CTI event and attempting to retrieve data to evaluate average resolution time for the received context. When the data is found, comparing the evaluated average resolution time with the received time-limit and when the received time-limit is below the evaluated average resolution time, sending a delay notice and providing the client a menu of options for querying through other channels. When the data is not found, or when the received time-limit is above the evaluated average resolution time, presenting on an agent dashboard, the time-limit of the client and accordingly updating parameters in the agent dashboard during the inbound call, thus, improving client service, by considering the time-limit of the client before the agent addresses a query.

Systems, methods, and computer media for routing outbound contact requests are provided herein. The described examples allow routing and execution of outbound contact requests of different types, such as voice call, voice message, text message, chat, and email. Routing rules govern the routing of scheduled, automatic, and push-delayed outbound contact requests based on the type of outbound contact request and parameters associated with the request. Routing can include, for example, queuing a request for an agent, scheduling a request for release at a specified time, reserving a request for delayed push, or automatically executing an outbound contact event corresponding to the request.