A mobile phone having a flash memory reset function, which solves a malfunction of the mobile phone due to an abnormal state of a flash memory, and a flash memory control apparatus thereof. The flash memory control apparatus includes an application processor configured to provide the hold signal and the chip select signal for resetting when it is determined, on the basis of error information due to a read error of an integrated circuit operating by reading flash data, that an abnormal case due to a read error for the flash data has occurred more than a predetermined number of times; and a flash memory configured to reset the flash data when the hold signal and the chip select signal for resetting are received.

A method of augmenting a telecommunications call, the method comprising: detecting a telecommunications call event at a user telecommunications device; selecting an item of media content, the item of media content being associated with the calling party; augmenting the call with the item of media content; detecting a user interaction with the device in response to the item of media content; and transmitting information relating to the user interaction to the calling party.

Disclosed herein are mobile devices that are configured to send data to a memory station and to be charged by that same memory station. The mobile device receives a trigger signal from the memory station responsive to the beginning of a charge cycle, the trigger signal indicating to the mobile device to initiate the backup process. The disclosed systems and methods include starting a backup application on the mobile device responsive to the trigger signal. The trigger signal is generated and transmitted wirelessly by the memory station responsive to the memory station detecting the beginning of a charging cycle. In this way, the mobile device can automatically execute a backup program or application without user intervention.

Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for pairing in a contact center including ordering one or more contacts, ordering one or more agents, comparing a first difference in ordering between a first contact and a first agent in a first pair with a second difference in ordering between a second contact and a second agent in a second pair, and selecting the first pair or the second pair for connection based on the comparing, wherein the first contact and the second contact are different or the first agent and the second agent are different.

An electronic device according to an embodiment includes a processor and a memory, and the memory stores instructions which when executed, cause the processor to, in a first operation when the electronic device is connected to a first external accessory device via the electrical connector, receive at least one first identification (ID) from the first external accessory device via the electrical connector, render a first screen including a first plurality of icons for application programs on the memory based at least in part on the first ID, and provide data associated with the first screen to an external display through the first external accessory device via the electrical connector and in a second operation when the electronic device is connected to a second external accessory device via the electrical connector, receive at least one second ID from the second external accessory device via the electrical connector, the second ID being of the same type as the first ID, receive at least one third ID from the second external accessory device via the electrical connector, the third ID being of a different type from the first ID, render a second screen including a second plurality of icons for the application programs on the memory based at least in part on the third ID, and provide data associated with the second screen to the external display device through the second external accessory device via the electrical connector.

Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: determining for each contact of a plurality of contacts, an associated plurality of historical contact assignments; determining, for each contact, an associated outcome value; partitioning, for each contact, the associated plurality of historical assignments into a first associated subset assigned using a first pairing strategy and a second associated subset assigned using a second pairing strategy; determining, for each contact, a first portion of the associated outcome value attributable to the first associated subset and a second portion of the associated outcome value attributable to the second associated subset; outputting a difference in performance between the first and second pairing strategies according to the first and second associated portions of the associated outcome value for each contact.

The present invention relates to a method of augmenting a telecommunications call, the method comprising detecting a telecommunications call event at a user telecommunications device 10; selecting an item of media content 101, the item of media content 101 being associated with a uniform resource identifier or URI; augmenting the call with the item of media content 101; detecting a user interaction with the item of media content 101; and on termination of the call, performing an action in dependence on the resource identified by the URI. The invention extends to a corresponding system and apparatus.

A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system determines a next step action by taking into account touch specific outcome correlation data, marketing outcome correlation data, and/or correlation between touch specific outcome correlation data and overall outcome data.

Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one embodiment, the techniques may be realized as a method for benchmarking pairing strategies in a contact center system comprising: determining for each contact of a plurality of contacts, an associated plurality of historical contact assignments; determining, for each contact, an associated outcome value; partitioning, for each contact, the associated plurality of historical assignments into a first associated subset assigned using a first pairing strategy and a second associated subset assigned using a second pairing strategy; determining, for each contact, a first portion of the associated outcome value attributable to the first associated subset and a second portion of the associated outcome value attributable to the second associated subset; outputting a difference in performance between the first and second pairing strategies according to the first and second associated portions of the associated outcome value for each contact.

An electronic device is provided. The electronic device includes a first housing including a first face and a second face, a second housing including a third face and a fourth face, a folding part rotatably connecting the first housing and the second housing, a flexible display disposed on the first face and the third face, a camera exposed through at least a portion of the fourth face, a memory configured to store instructions, and a processor configured to determine an orientation of the electronic device and a direction in which the camera is pointed while a camera application is executed, identify the first area or the second area as an area in which a preview image acquired through the camera is displayed based at least on the determined direction and the determined orientation, and display the preview image, acquired through the camera, in the identified area using the flexible display.