An electronic device is provided. The electronic device includes a first housing including a first space, a second housing slidably coupled to the first housing along a first direction and including a second space, a bendable member connected to the first housing, at least partially accommodated in the second space in a slide-in state, and at least partially forming the same plane with the first housing in a slide-out state, a support plate including a plate part, and a pressing part extending from the plate part and supporting at least a portion of the bent bendable member in the slide-in state, the plate part including a first surface facing the bendable member, and a second surface facing a direction opposite to a direction of the first surface, and a flexible display disposed to be supported by at least a portion of the bendable member and at least a portion of the first housing.

An electronic device is provided. The electronic device includes a housing, a flexible display including a display area, wherein the display area is extendable in one or more directions with respect to the housing by moving a portion of the flexible display through the housing to be visually exposed, and at least one processor configured to be operatively connected to the flexible display, wherein the at least one processor is configured to display first content on a first area of the flexible display, detect an event for displaying second content related to the first content, identify an attribute of the second content according to the detection of the event, identify a direction in which the flexible display is to be extended based on the attribute of the second content, and display at least a portion of the second content in a second area of the flexible display extended in the identified direction.

Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

A portable electronic device includes a housing, a display at least partially within the housing, a front cover coupled to the housing and positioned over the display, a rear cover coupled to the housing and defining a first portion of a rear exterior surface of the portable electronic device, a protrusion defining a sensor array region of the rear cover and a second portion of the rear exterior surface, and an internal surface opposite the second portion of the rear exterior surface. The portable electronic device also includes a sensor array mounted within the housing along the sensor array region and comprising a frame member coupled to the rear cover along the internal surface and defining a wall structure defining a first container region and a second container region, a camera module positioned in the first container region, and a depth sensor module positioned in the second container region and attached to the internal surface of the rear cover.

A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms.

A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system determines a next step action by taking into account touch specific outcome correlation data, marketing outcome correlation data, and/or correlation between touch specific outcome correlation data and overall outcome data.

An anti-communications fraud apparatus 1 includes: an analysis unit 13 that analyzes a voiceprint of a communication voice of a calling party; a determination unit 14 that acquires, from a database 17 in which the voiceprint and a degree of fraud risk are stored in association with each other, the degree of fraud risk corresponding to the voiceprint of the calling party, and determines whether the degree of fraud risk exceeds a predetermined threshold; and a notification unit 15 that notifies that the calling party is dangerous when the degree of fraud risk exceeds the threshold.

An electronic device is provided. The electronic device includes a housing, a first display slidable through the housing and having at least a portion exposed to the outside through the housing, wherein the area exposed to the outside, of the first display is changeable on the basis of the sliding through the housing, a second display spaced apart from the at least an exposed portion of the first display by a predetermined distance, and disposed on a plane together with the at least an exposed portion, and at least one processor disposed within the housing, wherein the at least one processor is configured to display first content on the first display and display second content on the second display.

An electronic device is provided. The electronic device includes a flexible display, and a processor disposed, wherein the processor is configured to display, by the electronic device, a first shortcut icon for executing a first application on the flexible display where a first portion of the flexible display is exposed to an outside, detect a first input for exposing a second portion including the first portion of the flexible display to the outside, and based on the first input, display the first shortcut icon on the second portion as a first extended shortcut icon, if a size of the second portion is greater than or equal to a first threshold size, wherein the first extended shortcut icon may include at least one menu for executing a designated function of the first application.