A computerized method of managing a robotic telemarketing call includes calling, by an automated robotic telemarketing system, a customer selected from a customer list. The method includes parsing, by a real-time speech recognition module of the automated robotic telemarketing system, a customer statement received from the customer. The method includes determining, by a language intention determining module, a customer purchase intention according to the parsed customer statement. The method includes selecting a sales pitch response corresponding to the determined customer purchase intention. The method includes providing an audio signal including the selected sales pitch response to the customer.

Implementations are directed to using an assistant to initiate automated telephone calls with entities. Some implementations identify an item of interest, identify a group of entities associated with the item, and initiate the calls with the entities. During a given call with a given entity, the assistant can request a status update regarding the item, and determine a temporal delay before initiating another call with the given entity to request a further status update regarding the item based on information received responsive to the request. Other implementations receive a request to perform an action on behalf of a user, identify a group of entities that can perform the action, and initiate a given call with a given entity. During the given call, the assistant can initiate an additional call with an additional entity, and generate notification(s), for the user, based on result(s) of the given call and/or the additional call.

Methods, systems, and apparatus for an automated calling system are disclosed. Some implementations are directed to using a bot to initiate telephone calls and conduct telephone conversations with a user. The bot may be interrupted while providing synthesized speech during the telephone call. The interruption can be classified into one of multiple disparate interruption types, and the bot can react to the interruption based on the interruption type. Some implementations are directed to determining that a first user is placed on hold by a second user during a telephone conversation, and maintaining the telephone call in an active state in response to determining the first user hung up the telephone call. The first user can be notified when the second user rejoins the call, and a bot associated with the first user can notify the first user that the second user has rejoined the telephone call.

To filter unwanted sounds from a conference call, a first voice signal is captured by a first device during a conference call and converted into corresponding text, which is then analyzed to determine that a first portion of the text was spoken by a first user and a second portion of the text was spoken by a second user. If the first user is relevant to the conference call while the second user is not, the first voice signal is prevented from being transmitted into the conference call, the first portion of text is converted into a second voice signal using a voice profile of the first user to synthesize the voice of the first user, and the second voice signal is then transmitted into the conference call. The second portion of text is not converted into a voice signal, as the second user is determined not to be relevant.

A three-way calling terminal for a mobile human-machine coordination calling robot. Technical solutions include: a first speech interface, configured to transfer call audio between a call object and a back-end processing module; a CODEC1 module, configured to encode and decode the call audio between the call object and the back-end processing module; a second speech interface, configured to transfer call audio between the human agent and the call object; a CODEC2 module, configured to encode and decode the call audio between the human agent and the call object; a call control module, configured to process a control signal, and automatically make, answer, and hang up a call; a data processing submodule, configured to process speech data and perform data transfer between the data processing submodule and the back-end processing module; and a networking submodule, configured to be connected to the back-end processing module.

The need for efficient and effective communications is of key importance to contact centers. Agent communications with customers are designed to maximize results while minimizing resources, in particular the time required for human agents to be engaged with a particular customer. Often the impact of two agents on a communication can both improve customer satisfaction and better produce the intended result of the communication. However, two (or more) live agents is resource intensive. By providing a virtual agent controlled, entirely or in part, by a live agent, the customer may be presented with the appearance of two agents while requiring the human resources of a single agent.

A system and method for automatically verifying a telephone number proffered by a user of an application. During registration or installation of the application, client software is installed on the user's mobile device (e.g., a smart phone, a tablet computer). One of a pool of telephone numbers for outgoing calls is selected, and a call is initiated to the proffered number by the system. The software executing on the user's device detects the incoming call, extracts caller identification data (i.e., the originating telephone number), formats a data communication (e.g., an http request) to include the data, and sends it to the system. The system receives the data communication and compares the data with the originating number. If they match, the user's telephone number is verified. The outgoing call from the system may be canceled before it rings at the device if the data communication is received in time.

The technology disclosed herein enables an absent participant to participate in a communication session. In a particular embodiment, a method includes identifying a meeting for an automated attendee to attend on behalf of a user. At a time for the meeting, the method includes joining the automated attendee to a communication session for the meeting. In the automated attendee, the method provides monitoring, in real-time, user communications exchanged between two or more other users over the communication session. During the monitoring, upon identifying a portion of the user communications that is relevant to the user, the method provides notifying the user about the portion.

Methods and systems are described in which spoken voice prompts can be produced in a manner such that they will most likely have the desired effect, for example to indicate empathy, or produce a desired follow-up action from a call recipient. The prompts can be produced with specific optimized speech parameters, including duration, gender of speaker, and pitch, so as to encourage participation and promote comprehension among a wide range of patients or listeners. Upon hearing such voice prompts, patients/listeners can know immediately when they are being asked questions that they are expected to answer, and when they are being given information, as well as the information that considered sensitive.

Implementations are directed to using an automated assistant to initiate an assisted call on behalf of a given user. The assistant can, during the assisted call, receiving a request, from an additional user on the assisted call, for information that is not known to the assistant. In response, the assistant can render a prompt for the information and, while awaiting responsive input from the given user, continue the assisted call using already resolved value(s) for the assisted call. If responsive input is received within a threshold duration of time, synthesized speech, corresponding to the responsive input, is rendered as part of the assisted call. Implementations are additionally or alternatively directed to using the automated assistant to provide, during an ongoing call between a given user and an additional user, output that is based on a value requested by the additional user during the ongoing call.