The present disclosure provides an interaction method and an electronic device. The method includes: receiving a target conversion message input by a user; converting the target conversation message into a first phoneme sequence; performing phoneme coding on the first phoneme sequence according to a first phoneme conversion rule corresponding to a first conference group to obtain a second phoneme sequence; and sending the second phoneme sequence to a first receiving terminal of the first conference group, wherein the target conversation message is a voice message or a text message.

An electronic communication method and system are disclosed. Exemplary methods can be used by hearing or speech-impaired participants in a conference, e.g., collaboration, environment to facilitate communication between conference participants.

An interactive voice adapter for adaptive voice routing may establish a real-time communication session between a voice communication client and a text communication client and the voice adapter may receive the audio stream and the text information. The voice adapter may obtain adapted natural language text corresponding to the natural language audio by selectively accessing a speech-to-text service based on a selection criteria. The voice adapter may obtain adapted natural language audio corresponding to the natural language text by selectively accessing a text-to-speech service based on the selection criteria. The voice adapter may communicate the adapted natural language text to the text communication client and the adapted natural language audio to the voice communication client.

The present disclosure relates to a field of intelligent communications, and discloses a speech communication system and method with human-machine coordination, which resolve a problem of bad client experience because great differences occur after a switchover in a call through a prior human-machine coordination and time of a client is wasted. Key points of the technical solutions of the present disclosure include a communications module; an answering and calling-out module, allocating a human agent; a speech intention understanding module for understanding an intention in a call process; a voice cloning module, synthesizing, from a reply text, voice of a corresponding attendant; a human-machine interaction module, to communicate with a client by a speech robot; an intervention prompting module, monitoring call content to obtain an intervention willing probability, and prompting the human agent according to a predefined rule; and a manual intervention module, through which the client is replied by a person, and the manual intervention module displays a call intention and prompts the call during the call. In this way, during the call, a seamless switchover may be performed between the human agent and the speech robot. After the manual intervention, the attendant can quickly understand the call intention, to ensure good call experience of the client.

A device for communication includes one or more processors configured to receive, during an online meeting, a speech audio stream representing speech of a first user. The one or more processors are also configured to receive a text stream representing the speech of the first user. The one or more processors are further configured to selectively generate an output based on the text stream in response to an interruption in the speech audio stream.

To filter unwanted sounds from a conference call, a first voice signal is captured by a first device during a conference call and converted into corresponding text, which is then analyzed to determine that a first portion of the text was spoken by a first user and a second portion of the text was spoken by a second user. If the first user is relevant to the conference call while the second user is not, the first voice signal is prevented from being transmitted into the conference call, the first portion of text is converted into a second voice signal using a voice profile of the first user to synthesize the voice of the first user, and the second voice signal is then transmitted into the conference call. The second portion of text is not converted into a voice signal, as the second user is determined not to be relevant.

Contact centers often utilize automated agents to converse with customers of the contact center. As provided herein, a user may utilize a virtual private agent to converse with a contact center. A user device is configured to converse with human and/or automated agents to exchange information on behalf of the user. Tasks may be issued by the user to the user device which, may gather any required additional information, and initiate a call. The call comprising a number of prompts which are then analyzed and respond to in a manner determined to perform the task. If the remote system is discovered to also be automated, the speech-based communications utilized for human agents may be discontinued and non-speech tones utilized for more efficient machine-to-machine communications.

Systems and methods disclosed herein securely provide confidential information associated with a user during an active voice call conducted using the user's mobile device. The confidential information may be provided by generating the information in spoken form and inserting the spoken information into an audio stream of the voice call. For example, a customer may be on a phone call with a customer agent. The customer agent may ask the customer for a credit card number in order to process a financial transaction. The customer may select the credit card number via an application executing on the customer's mobile phone. The application may cause the credit card number to be spoken out loud during the voice call. A voice sample of the spoken credit card number in inserted into the audio stream of the voice call and is therefore, audible to the customer and the customer agent without being overheard by a third party.

An electronic communication method and system are disclosed. Exemplary methods can be used by hearing or speech-impaired participants in a conference, e.g., collaboration, environment to facilitate communication between conference participants.

A method for incorporating an augmented voice communication into a communication routing configuration of a contact center system according to an embodiment includes selecting a vocal avatar, wherein the vocal avatar includes phonetic characteristics having first values, receiving a text communication and input user parameters from an input user, generating the augmented voice communication based on the text communication and the input user parameters, wherein the augmented voice communication includes phonetic characteristics having second values, wherein the first values of the phonetic characteristics of the vocal avatar are different from the second values of the phonetic characteristics of the augmented voice communication, and incorporating the augmented voice communication into the communication routing configuration of the contact center system.