A program causes an information processing apparatus to activate a second application that provides an extended function to a first application, superimpose and display a menu of the second application on the first application in response to a predetermined operation at a predetermined position on a screen where the first application is displayed and the second application is not displayed, and execute processing corresponding to the extended function selected from the menu.

Systems and methods for enhanced teleconferencing. An example method includes generating a teleconference interface with a plurality of user-controlled participant interface elements representing participants of the teleconference; identifying a first conversation based on positions, in the teleconference interface, of a first subset of the participant interface elements; identifying a second conversation based on the positions, in the teleconference interface, of a second subset of the participant interface elements; accessing supplemental data, from at least one of a networking or social media database, for the participants of the teleconference; and presenting, within the participant interface elements, the supplemental data.

Implementations relate to determination and visual display of spoken menus for calls. In some implementations, a computer-implemented method includes receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable via user input to cause corresponding navigation through the call menu.

A video conference system has a multi-camera setup to allow automatic switching of video feeds without intervention from a video conference host. The video conference system obtains video feeds from multiple cameras at the same location and displays the video feed from one of the cameras in a primary area of a display. The video conference system determines a relevance score for each of the video feeds. The relevance scores are associated with a participant engagement score. The video conference system automatically displays a video feed in the primary area of the display based on a corresponding relevance score of the video feed.

A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

A system and method for mobile device active callback integration, utilizing a callback integration engine operating on a user's mobile device that present a callback token for integration through the operating system and software applications operating on the device, wherein interacting with the callback token produces a callback object used to execute a callback incorporating device hardware, context, scheduling, and trust information.

An information content viewing method includes displaying, by a terminal, a first lock screen or keeps in a screen-off state, and displaying, by the terminal, a second lock screen after receiving first information, where the second lock screen displays a first control, and the first control prompts that content of the first information is hidden, receiving, by the terminal, a first operation of a user on a touchscreen, and collecting and verifying, by the terminal, fingerprint information of the user based on the first operation and displaying, by the terminal, a third lock screen after the verification on the fingerprint information succeeds, where the third lock screen displays the first control, and the first control displays the content of the first information.

Embodiments described herein include an expressive icon system to present an animated graphical icon, wherein the animated graphical icon is generated by capture facial tracking data at a client device. In some embodiments, the system may track and capture facial tracking data of a user via a camera associated with a client device (e.g., a front facing camera, or a paired camera), and process the facial tracking data to animate a graphical icon.

Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

A method includes connecting a call from a client device to a destination having an interactive voice response service; transcribing audio from the destination during the call to identify menu options of the interactive voice response service; generating visualizations representing the menu options; and outputting the visualizations to a display associated with the client device. A system includes a telephony system, an automatic speech recognition processing tool, and a visualization output generation tool. The telephony system connects a call from a client device to a destination having an interactive voice response service. The automatic speech recognition processing tool transcribes audio from the destination during the call to identify menu options of the interactive voice response service. The visualization output generation tool generates visualizations representing the menu options. The telephony system outputs the visualizations to a display associated with the client device.