The present invention provides significant and much needed improvements in person-to-person interactions within videoconferencing events, by enabling each participant a greater freedom the move around quickly, and change their acoustic perspectives based on their relative positions to other participants, to control who is near to them, and to quickly scan through all participants in a venue to choose participants they like and later to see who liked them. Recent advances in processing power and simulation of binaural sound from monophonic sound simulates distances and azimuth angles as well as aural anatomical comb filtering effects to simulated stereophonic sound and select desirable crowd noises in videoconferencing.

Technologies for monitoring interactions between customers and agents include an interaction management computing device communicatively coupling a customer computing device and an agent computing device to facilitate a support call interaction. The interaction management computing device is configured to receive a video call from a customer and perform a facial recognition analysis of the customer based on images of the customer received with the video call. Additionally, the interaction management computing device is configured to determine a probable emotional state of the customer as a function of the facial recognition analysis of the customer and insert the video call into a service queue as a function of the probable emotional state of the customer. Additional embodiments are described herein.

A report evaluation method of a report evaluation device may include receiving a report from at least one client terminal, determining a category of the received report, identifying a learning model corresponding to the category, evaluating a reliability of the report through the learning model, and generating and outputting information on the reliability.

A robotic dock for video conferencing is described. In some embodiments, a dock may be configured to receive an Information Handling System (IHS), the dock comprising: a motor; a microcontroller coupled to the motor; and a memory coupled to the microcontroller, the memory having program instructions stored thereon that, upon execution by the microcontroller, cause the dock to control the motor to rotate the IHS toward or away from a participant of a video conference.

A method for teleconferencing between a monitoring device and a user device includes establishing an audio channel connection between the user device and the monitoring device of a remote user; displaying an entry code on a display of the monitoring device; obtaining from a user of the monitoring device a verbal confirmation of the entry code; and, in response to receiving the entry code from the remote user, enabling a camera of the monitoring device. In response to the verbal confirmation, the entry code is sent to the remote user. Enabling the camera of the monitoring device establishes an audio-visual connection between the user device and the monitoring device.

Provided is a terminal. The terminal may include an input and output interface configured to receive a first video capturing a first user, a communication interface configured to transmit the first video or a first sound of the first user to a terminal of a counterpart and receive a second video or second sound, which is obtained by the terminal of the counterpart, through a video call session, a display configured to display the first video and the second video, and a processor configured to detect a specific event during the video call session, determine whether an inappropriate element is included in the first video or the first sound when the specific event is detected, and stop transmitting the first video or the first sound according to a result of the determination.

A secured party audio and audio/video communication system and method providing administration, management and control that includes a portable secured communication device in possession solely of a secured party positioned in a secured environment, the portable secured communication device being exclusive to the secured party and communicatively connectable only to a secured connection management system, in a secured connection management system hosting a secured communication device interface, hosting a remote communication device interface, storing in the database information related to the secured party, the portable secured communication system, and the external party, at least one of which includes a predetermined connection parameter, creating the selective communication between the portable secured communication device and only the remote communication device response to the stored database information and controlling a duration of the communication as a function of the predetermined connection parameter as stored in the database.

A method and apparatus for identifying a faked video is provided herein. During operation, when a video, or video call is received from a device, a simultaneous audio call is placed to the device (i.e., the video call and audio call take place simultaneously in time). The audio streams on both the video and audio call are compared, and a difference between the audio streams is identified. The video is deemed a potential fake if the difference between the audio streams is above a particular threshold.

A secured party audio and audio/video communication system and method providing administration, management and control that includes a portable secured communication device in possession solely of a secured party positioned in a secured environment, the portable secured communication device being exclusive to the secured party and communicatively connectable only to a secured connection management system, in a secured connection management system hosting a secured communication device interface, hosting a remote communication device interface, storing in the database information related to the secured party, the portable secured communication system, and the external party, at least one of which includes a predetermined connection parameter, creating the selective communication between the portable secured communication device and only the remote communication device response to the stored database information and controlling a duration of the communication as a function of the predetermined connection parameter as stored in the database.

A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.