A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.

Systems, methods, and non-transitory computer-readable media can cause a voice communication between a computing device and an automated answering system to be established. A set of options that are available for selection through the automated answering system during the voice communication can be determined. The set of options can be provided for presentation on a display screen of the computing device, wherein at least some of the options in the set are labeled with information that visually describes the options.

A communication system and method for displaying text captions corresponding to voice communications between an assisted user's mobile wireless device and a separate hearing user's device includes at least one communication component configured to enable the appliance to communicate with a relay, a display, and a processor operably coupled to the at least one communication component and the display. The processor is configured to enable the assisted user to establish an association between the appliance and the mobile device, receive text originating at the relay, the text corresponding to a transcript of the hearing user's voice signal originating at the hearing user's device, and cause text captions corresponding to the received text to be displayed on the display.

A computer-implemented method to establish communication between devices is provided. The method may include obtaining a request for a communication session at a communication system from a first device. The request may include an identifier associated with the first device. The method may further include obtaining data associated with a user associated with the first device based on the identifier in the request. The data may include: a medical condition of the user and a location of the user. In response to obtaining the request, the method may include selecting a second device of multiple second devices associated with the communication system to participate in the communication session. The second device may be selected based on the medical condition of the user and a location of the user. The method also include establishing, by the communication system, the communication session with the selected second device.

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities.

An intelligent transcription and automated record generation system and method are provided in which a record identification module can identify, based on call data from a video call, a record in a customer relationship management (CRM) database that is relevant to the video call. An image recognition and video extraction module can process a video stream that includes video information from the video call to extract relevant portions of the video information that are relevant to the record as extracted video information. A record updater module can automatically modify the record at the CRM database to include at least part of the extracted video information as part of the record.

A land-based or mobile phone and methods are provided for receiving inbound communications as either voice or text, and then based on the user's configuration settings, the inbound communication is provided to the user as it was received or is automatically converted into a format that is desired by the user. The phone also takes voice or text that is input by the user of the phone and converts the user's input to either voice or text based on the configuration settings stored in the user's contact list or otherwise. The outbound communication is configured according to how the intended recipient wants to receive a communication based on the configuration settings stored in the user's contact list or otherwise. The phone includes a controller that determines how the phone will handle and process inbound and outbound communications. The controller includes a speech recognition engine.

A method and a communication apparatus for sharing a series of numbers during a call are provided. In the method, the communication apparatus establishes a call with another communication apparatus, and performs a recognition procedure on a voice in the call to recognize a series of numbers appeared in the voice, so as to display the recognized series of numbers on a display of the communication apparatus. Then, an operation of a user is received and accordingly the series of numbers is sent to the another communication apparatus so as to display the series of numbers on the another communication apparatus.

Receiving a telephone call to an auto-attendant, artificial intelligence, or person takes place. While this phone call is being conducted, a speech to text transcription is created and sent in real-time to another person at another network node. This person can read the transcript and interact with the phone call by sending his or her own commands, text, or speech to be made part of the phone call.

Methods and systems of providing caller information are provided. Exemplary systems and methods provide location information for audio files including the caller information. The location information can be used to retrieve the audio information, which can be played on a call recipient's device, and/or a translation of the audio information, which can be displayed on the call recipient's device.