A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

Rerouting apparatus for rerouting data including multimedia data. The apparatus is for association with electronic equipment and allows for routing the data to a device regarded as the most convenient for playing the media. The apparatus comprises an announcer device for indicating to surrounding equipment that associated equipment is available for rerouting, thereby to enable receipt of rerouted communications therefrom, and a scout device for scanning surroundings of the associated equipment to find out about compatible equipment in the vicinity, thereby to reroute communications thereto. The apparatus may be attached to any device having data processing capability, to enable rerouting of data and communications therebetween.

A captioning relay for captioning hearing user (HU) voice signals comprising a plurality of separate captioning resources and a captioning administrator module that receives HU voice signal segments corresponding to a plurality of separate ongoing calls between HUs and AUs and provides the voice signal segments in a first in, first out order to the captioning resources, the administrator module providing each voice signal segment from each call to any one of the captioning resources to be captioned without regard to which captioning resource captioned prior voice signal segments generated during the call and, the administrator module further receiving caption segments back from the captioning resources and providing those captioning segments to AU devices associated with the calls that generated corresponding HU voice signal segments, and wherein the number of captioning resources is less than the number of ongoing calls.

Systems and methods for providing conversation assistance include receiving from at least one user device of a user, conversation information and determining that the conversation information is associated with a conversation involving the user and a first person that is associated with first conversation assistance information in a non-transitory memory. Body measurement data of the user is retrieved from the at least first user device. A need for conversation assistance in the conversation involving the user and the first person is detected using the body measurement data. First conversation assistance information associated with the first person is retrieved from the non-transitory memory. The first conversation assistance information associated with the first person is provided through the at least one user device.

Automated message generation to a subject matter expert in response to a phone call is provided. A computing device receives a message identifying a telephone call that terminates at the computing device based on a destination number. Caller identification information, comprising at least a calling device number, is determined based on the message. An item identifier (ID) associated with the telephone call is determined. Information about an item that corresponds to the item ID is accessed. The information is sent to the calling device number. A message that includes the calling device number and item information that identifies the item is sent to a contact device.

An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless, and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer, or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone can and/or messaging. Telephones may, for instance, be the only equipment required by the entities.

A method for configuring a selected application of a contact center to facilitate handling of incoming interactions. The method may include: collecting data; generating individual customer models and aggregated customer models, wherein the aggregated customer models each comprises an aggregation of a grouping of the individual customer models; generating individual agent models and aggregated agent models, wherein the aggregated agent models each comprises an aggregation of a grouping of the individual agent models; from the customer models, generating a customer predictor configured to predict customer behavior; from the agent models, generating an agent predictor configured to predict agent behavior; using the customer predictor to make a customer prediction; using the agent predictor to make an agent prediction; and modifying an allocation of a contact center resource based on the customer and the agent predictions.

A computer-implemented method to store messages is disclosed. The method may include obtaining a minimum message length for stored messages. The minimum message length may be greater than zero. The method may further include determining an amount of available storage space allocated for storage of user messages on a computer-readable medium. The method may also include, in response to a communication session not being established between a user of a first communication device and a second communication device and in response to the amount of available storage space being greater than zero but being insufficient to store the minimum message length, not storing a user message and providing an indication that there is no available storage space.

A user device may output an indication of an incoming call from a calling device. The user device may receive a request to screen the incoming call. The user device may analyze a transcription of voice input, received from the calling device, for one or more keywords related to a request for funds. The user device may output one or more input options, which permit a user of the user device to respond to the request for funds, including an input option to transfer funds from a first account associated with the user device to a second account associated with the calling device. The user device may detect a user interaction with the input option to transfer funds from the first account to the second account. The user device may transmit a request that causes funds to be transferred from the first account to the second account.

While a teleconference is occurring, data of a teleconference is analyzed to determine first participant data associated with a first speaker and second participant data associated with a second speaker. At a different application, addition of a first speaker indicator and a second speaker indicator to a text entry of a user is caused, the first speaker indicator added concurrently with identification that the first speaker is speaking and the second speaker indicator added concurrently with identification that the second speaker is speaking. At the different application, addition of key information to a text entry of a user is caused, the key information comprising participant data associated with the first speaker and second participant data associated with the second speaker.