A computer-implemented method for routing a call from an electronic device to a first target organization. The method, executed by a server, comprises: receiving a request for a first digital content item; generating the first digital content item with an indication of a unique telephone number; and mapping the unique telephone number to the user and the first digital content item. After a predetermined activity time, the unique telephone number is disassociated from the first digital content item and placed into a quarantine pool. After a predetermined quarantine time, the unique number is removed from the quarantine pool and assigned to a second target organization selected by: determining a first business profile associated with the first target organization; determining a second business profile associated with the second target organization; and verifying that the first business profile and the second business profile are different.

A system for updating a database having a size limit is disclosed. The system can dynamically update a table associated with a given call destination based on historical call data associated with the given call destination. The database may specify a size limit on the table (e.g., the number of database entries the table can include, which may depend on the sizes of the individual database entries) associated with each call destination. The system can generate a number of database entries that would satisfy the size limit based on the historical call data and the carrier data associated with a plurality of carriers that may be used to route the calls made to the call destination and insert the generated database entries into the database.

One or more aspects of the disclosure relate to various functions and processes related to routing of calls based on origination and/or destination information. In one aspect, a method may comprise receiving a request for a call session, and the request may include an indicator that may indicate whether to route a call based on origination and/or destination information of the call session. Based on the indicator, a routing element may determine whether the call session should be routed based on origination information and/or destination information.

A computer-implemented method for routing a call from an electronic device to a target organization. The method is executed by a server coupled to a user profile database, a digital content display, a content item database, and a telephone number repository hosting a default telephone number and a pool of unique numbers. The method comprises receiving an indication of a user identifier associated with the user and determining whether the user profile database comprises data for generating a call enrichment data packet. In response to availability of the data generating the customized digital content item, routing the call to the default telephone number and including the call enrichment data packet. In response to non-availability of data for generating the call enrichment data packet, generating the customized digital content item comprising an indication of an available unique number and routing to an available unique number.

A system and method for routing communications in an emergency service network. In operation, an upstream functional element, for example, an emergency service routing proxy operating in the emergency service network, receives a call queue state notification from downstream functional elements, for example, public safety answering points. The call queue state notification indicates a state of a call queue respectively associated with the one or more of the public safety answering points and further includes routing control variables and a corresponding value selected by the downstream functional elements for each routing control variable. When the upstream functional elements receive an incoming emergency call from a call originating device, the upstream functional element selects a downstream functional element based at least in part on the routing control variables and the corresponding value, and further routes the incoming emergency call to the selected downstream functional element.

There is provided a mechanism that allows automated calls made from a set of one or more numbers to be detected and routed in an appropriate manner. The calls are classified based, at least in part, on one or more features of a call frequency time series that is generated from data representing a plurality of calls previously made from a set of one or more numbers by determining a respective number of calls made by the set of numbers during each of a plurality of time intervals. The classification indicates whether the calls include automated calls. Further calls from the set of numbers are routed in accordance with the classification.

One or more aspects of the disclosure relate to various functions and processes related to routing of calls based on origination and/or destination information. In one aspect, a method may comprise receiving a request for a call session, and the request may include an indicator that may indicate whether to route a call based on origination and/or destination information of the call session. Based on the indicator, a routing element may determine whether the call session should be routed based on origination information and/or destination information.

A system or method for determining if a telephony network number is ported for use with variable numbering plan comprising, a first network node for receiving a number message comprising at least a first part of a dialled number identifying a called party, and a number portability database, containing routing numbers associated with entries in the database. The first network node is configured to compare the number message with entries in the number portability database. The first network node is configured such that if the number message or a first part of the number message uniquely matches with the whole of an entry in the database and does not match with part of another entry in the database, the first network node determines that a best match has been found. In this case, the first network node routes a call to a second network node identified by the routing number associated with the entry. The first network node is configured such that if the number message matches with at least part of at least one entry in the database, the first network node determines that at least one partial match has been found. The first network node then retrieves a further part of the dialled number. The first network node repeats the comparison based on a new number message comprising said first part of the dialled number and said further part of the dialled number. The first network node is configured such that if at least a first part of the number message cannot be matched to the whole of any entry in the database, the first network node determines that no match has been found. In this case, the first network node routes a call to a second network node identified by the dialled number.

A system or method for determining if a telephony network number is ported for use with variable numbering plan comprising, a first network node for receiving a number message comprising at least a first part of a dialled number identifying a called party, and a number portability database, containing routing numbers associated with entries in the database. The first network node is configured to compare the number message with entries in the number portability database. The first network node is configured such that if the number message or a first part of the number message uniquely matches with the whole of an entry in the database and does not match with part of another entry in the database, the first network node determines that a best match has been found. In this case, the first network node routes a call to a second network node identified by the routing number associated with the entry. The first network node is configured such that if the number message matches with at least part of at least one entry in the database, the first network node determines that at least one partial match has been found. The first network node then retrieves a further part of the dialled number. The first network node repeats the comparison based on a new number message comprising said first part of the dialled number and said further part of the dialled number. The first network node is configured such that if at least a first part of the number message cannot be matched to the whole of any entry in the database, the first network node determines that no match has been found. In this case, the first network node routes a call to a second network node identified by the dialled number.

A system for updating a database having a size limit is disclosed. The system can dynamically update a table associated with a given call destination based on historical call data associated with the given call destination. The database may specify a size limit on the table (e.g., the number of database entries the table can include, which may depend on the sizes of the individual database entries) associated with each call destination. The system can generate a number of database entries that would satisfy the size limit based on the historical call data and the carrier data associated with a plurality of carriers that may be used to route the calls made to the call destination and insert the generated database entries into the database.