A system and method for establishing communications enables an outbound communication to be made simultaneously across a plurality of different communications platforms. The system is configured to perform the following: receive from a user, a first request to establish an electronic communication with a contact; identify via the details of contacts stored in a storage device, a contact identifier of the contact for each of a plurality of the different electronic communications platforms; receive at a processor from the user, selected devices of the user with which to establish the electronic communication with the contact; transmit via one of the selected devices of the user, a second request to establish an electronic communication comprising real time audio data with the contact simultaneously via each of the plurality of the different electronic communications platforms using each respective contact identifier; receive via the communications device, an acceptance of the second request to establish an electronic communication with the contact via one of the plurality of different electronic communications platforms; and establish an electronic communication comprising real time audio data between the contact and the one of the selected devices of the user via the one of the plurality of different electronic communications platforms.

Provided are an electronic device, a method thereof, and a server. The electronic device includes a display, a communication interface, at least one processor, and a memory electrically connected to the processor, wherein, upon execution, the memory is configured to store instructions that enable the at least one processor to detect that a call event associated with another electronic device occurs; obtain call-related information associated with the another electronic device; detect at least one piece of information corresponding to a call state with the another electronic device from the obtained call-related information; and control the display to display a screen including the at least one piece of detected information and information indicating the call state with the another electronic device. Other embodiments may be possible.

A system for authenticating the identity of a caller (i) receiving one or more online credentials of a caller initiating a phone call, where the one or more online credentials include one or more pieces of biometric information associated with the caller, and the one or more online credentials are received from a mobile device associated with the caller; (ii) requesting one or more additional online credentials associated with the mobile device; (iii) receiving the one or more additional online credentials; (iv) receiving telephone authentication information associated with the phone call; (v) authenticating the caller based, at least in part upon, the one or more online credentials, the one or more additional credentials, and the telephone authentication information; (vi) generating authentication status information based on the authentication of the caller; and (vii) transferring the authentication status information and the phone call to a call recipient.

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party and handles sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

The disclosed system provides a Real-time Telephony (or Call) Monitor, Analyzer and Decision SIP Server (RTMADS) for mitigating attacks on emergency telephone systems. The RTMADS works in conjunction with an ingress node to fork incoming calls to an IMS network and the RTMADS. Within the RTMADS, forked telephone calls undergo data collection and mining, and parametric analysis. A decision matrix in the RTMADS uses the results of the data collection, mining, and parametric analysis, and other information, to make a decision with respect to incoming calls. For example, the RTMADS may decide to perform call setup on an incoming call using a dedicated or backup Public Safety Answering Point (PSAP), alert an Operations and Management (OAM) team regarding the incoming call, or accept and then terminate the incoming call.

When an incoming call is received from a customer, various aspects may include receiving an indication of availability from several call agents within a computer-telephony integration system and presenting the indications of availability and identification information for each of the call agents on a display. A user control for searching the call agents may also be presented on the display for use by a first call agent to view an indication of availability for a particular call agent. The customer call may then be transferred from the first call agent to the particular call agent in response to the indication of availability identifying the particular call agent as available.

A system and method for establishing communications enables an outbound communication to be made simultaneously across a plurality of different communications platforms. The system is configured to perform the following: receive from a user, a first request to establish an electronic communication with a contact; identify via the details of contacts stored in a storage device, a contact identifier of the contact for each of a plurality of the different electronic communications platforms; receive at a processor from the user, selected devices of the user with which to establish the electronic communication with the contact; transmit via one of the selected devices of the user, a second request to establish an electronic communication comprising real time audio data with the contact simultaneously via each of the plurality of the different electronic communications platforms using each respective contact identifier; receive via the communications device, an acceptance of the second request to establish an electronic communication with the contact via one of the plurality of different electronic communications platforms; and establish an electronic communication comprising real time audio data between the contact and the one of the selected devices of the user via the one of the plurality of different electronic communications platforms.

A method for delivering primary information that exists in at least one electronic form, includes transmission of the primary information via at least one communication network to at least one communication system allocated to an addressee of the primary information; creation of verification information relating to the acknowledgement of the primary information by the addressee; and saving and/or transmission of the verification information via at least one communication network. Individualized data is thus made available which not only documents the receipt of the primary information by the addressee but also the acknowledgement of the receipt of the primary information by the addressee. A telecommunication arrangement and a telecommunication unit which are suitable for carrying out the method are also disclosed.

System and method for handling a transaction between a waiting party and queuing party include an independent communication system (ICS) managing calls between the waiting party and calling party for handling sensitive data as well as call-attached data. The ICS manages the transaction in different stages and with different levels of sensitivity. Either party is allowed to modify the call or call preferences during the transaction. The ICS works independently from the queuing party calling system.

There are provided systems and methods for contact lookup operations during inoperability of mobile devices. A service provider, such as an online transaction processor, may provide additional services for secure contact lookup when a computing device of a user is nonoperational or unavailable. The user may establish a contact identifier and authentication mechanism with the service provider and allow access to the user's contacts. Once established, when the user's device is unable to access contacts and/or communication with other devices, the user may utilize the service provider for contact access through a contact lookup system. The user may utilize a different device to access a communication system or application and retrieve a data structure representing the user's contacts. The data structure may then be passed to the corresponding communication system or application interface system, which may then be output to the user.