The present invention is to connect group calling with an external system, and output voices from the external system to group calling, and input voices from the group calling to an external system while making group calling without the sense of incompatibility. In the group calling system 1 that makes group calling with a plurality of terminals, a daemon server 200 always receives voice data from a voice server 220 or an external system 330 that transmits or receives voices to and from a user terminal 50, and changes the received voice data into data in a predetermined format. The voice data in the changed format is transmitted to the external system 300 when the voice data is received from the voice server 220 and to the voice server 220 to output the voice data to the terminal 50 when the voice data is received from the external system 300.

A wireless device having an action mode that automatically repeats, at a fixed temporal interval, a sending action of sending a voice and a receiving action of receiving the voice includes a voice recorder configured to record the voice therein when the voice is input from a microphone during execution of the action mode, a sending controller configured to send the voice input in the sending action during the execution of the action mode, and a recording controller configured to control recording in the voice recorder, wherein the sending controller is further configured to send the voice recorded in the voice recorder when the voice is not input from the microphone in the sending action.

A method for handling call originations is provided. The method includes sending origination information from a mobile device to an application server in an enterprise network using Short Message Service (SMS) and determining whether a hotline feature is present in a subscriber profile associated with the mobile device. Data is then routed from the mobile device to a predetermined destination based on the hotline feature.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source Of an issue while on the go. A rookie-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that re most relevant to them, and configure push notification alerts accordingly.

A mobile device has a display, a memory, an antenna, a transceiver connected to the antenna for communicating voice and data through a wireless communication system, at least one processor, and executable instructions stored in the memory. The executable instructions, when executed by the at least one processor, (i) cause the mobile device to communicate wirelessly with one or more remote servers; (ii) cause the mobile device to display on the display, a user interface for enabling the user of the mobile device to select a mobile network service provider; (iii) in response to a selection, cause the mobile device to be configured for use with a first one of a plurality of mobile network service providers and enable access by the mobile device of wireless communication service; and (iv) in response to a selection, cause the mobile device to be configured for use with a second one of the plurality of mobile network service providers and enable access by the mobile device of wireless communication service provided by the second one of the plurality of mobile network service providers for a service plan offered by the second one of the plurality of mobile network service providers.

Associating a user service with a telephony identifier. The user service is accessible by a user of a telephony device via an application on the telephony device. The telephony device is operable in a radio telephony network (RTN) and is contactable via the telephony identifier when operating in the RTN. Network equipment: communicates, between the network equipment and the application on the telephony device, first data comprising a communicated token; receives, from the telephony device, second data comprising a received token, wherein the second data is received from the telephony device via an RTN-native service; receives, from a network node in the RTN, the telephony identifier in control signalling associated with the RTN-native service; and based at least on correlating the received token with the communicated token, associates the received telephony identifier with the user service.

Asynchronous and/or synchronous zero charge telephony protocol systems and methods may include an asynchronous signaling switch and/or a call duration time quota from a synchronous charging onset to place and complete a call. A first device call request is received with a second device mobile address. The asynchronous systems include instructions to automatically modify the mobile address with a routing prefix when the first device has insufficient balance or independent of balance, route to the asynchronous signaling switch based on an associated modified address trunk path, revert the modified call signal at the asynchronous signaling switch to the call signal, and deliver and automatically disconnect the call immediately when the call is completed. The synchronous systems include instructions to automatically set the call duration time quota upon insufficient balance, and deliver and automatically disconnect the call from the second user mobile device when the call is completed and the call duration time quota is exceeded.

A cost-effective system and method of sending and receiving high quality phone calls over a low-cost network (e.g., a local area network, a WiFi network, etc.) with a wireless device, where such phone calls would typically have been delivered over a cellular network to the wireless device is provided herein. The system enables the wireless device to retain a phone number assigned by its home cellular network to send and receive calls, while still sending and receiving such calls over the low-cost network. The system also enables wireless devices to be authenticated with the home network of the wireless device for purposes other than sending and receiving high-quality phone calls.

A mobile communication device is equipped with a dynamic local directory into which contact information from a local telephone directory may be downloaded on a temporary basis. The local telephone directory resides on a local communication network and may be accessed by the mobile communication device. The downloaded data is purged automatically after preset limits are reached. The dynamic local telephone directory on the mobile communication device is continuously changing depending on the location.

The present disclosure provides details of a system and method for detecting and monitoring a contraband device including communication devices by utilizing a combination of mobile devices, fixed monitoring devices, and a contraband monitoring center. The mobile devices include smart phones or tablets that are borrowed, rented, or purchased by an inmate from a correctional facility. These mobile devices are configured to detect, monitor, and intervene in the communications of target devices. Further, the mobile devices are configured to communicate with fixed monitoring devices located throughout the correctional facility in performing intervention operations. The contraband monitoring center may also be utilized in the coordination, monitoring, and intervention of target devices.