A multi-port VOID telecommunications system that allows the user to gain access to telephone connectivity through the Internet by connecting directly to the Internet or by connecting to the Internet through the existing Internet connection of a computer or cell phone device. The present system includes an Ethernet port, a Wi-Fi receiver to facilitate the transmission and receipt of Internet protocol signals wirelessly, a USB plug connectable to the ATA, connectivity to a home monitoring network and connectivity to Bluetooth devices.

Described herein are systems, devices, methods, and media providing emergency data to emergency service providers (ESP; e.g., public safety answering points (PSAPs)). Also provided are systems, methods, and media for utilizing location data and geofences to provide emergency data to ESPs and interactive graphical displays to efficiently display relevant emergency data.

Systems and methods for categorizing received calls based on early call information are disclosed. Early call information can be audio, video, other sensor data, or other data collected via a calling device during call setup or any time before the call is routed to or accepted at a receiving device. A call and early call information associated with the call are received. A call characteristic, which can be a purpose or topic of the call, is identified using the early call information. Based on the call characteristic, the received call is categorized and a relative priority for the call is assigned. The call can be routed based on the early call information, and a suggested response to the call can be identified. In some implementations, a machine learning model is trained to categorize received calls based on early call information.

A hands-free device enables a hands-free call by being wirelessly connected to a mobile phone. The hands-free device incudes a hardware processor configured to: perform a control related to data transfer using a transfer protocol for implementing transfer of history data including incoming call history data and outgoing call history data, and phone book data stored in the mobile phone when the mobile phone is in a wireless connection area; receive the history data and the phone book data from the mobile phone through communication using the transfer protocol; and store the history data and the phone book data that are received. The hardware processor is configured to perform the control to transfer the history data prior to the phone book data.

A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.

A personal safety service notifies a pre-defined group of emergency contacts about an occurrence of emergency associated with a user. To do so, a personal safety service server comprising a processing device and a memory receives an indication of the emergency and a location of the emergency from a wearable mobile device and sends a notification message via a push notification displayed on user devices of a predefined group of emergency contacts indicating the occurrence of the emergency. The personal safety service server periodically receives updates to the location of the wearable mobile device from the personal safety service client application.

The invention discloses a “one-touch call” platform based on a mobile intelligent terminal and the implementing method therefor, the platform comprising a one-touch call from and to a local calling area module, a one-touch call from and to a remote calling area module and a message sending module; a user can click a button corresponding to an emergency rescue department's phone number, such as 110, 119, 120, 122, government emergency office, social commonweal organization and rescue company beginning with 400, on the “one-touch call” platform through the mobile intelligent terminal. Then the platform will immediately obtain the user's location and local identifier from an electronic map and GPS, make an one-touch call to a target phone number, and automatically send the user's personal information (the the person calling for alarm, and time, mobile number, address of the alarm) and location in a map to a preset emergency contact person by a message. Through the method of this invention, a user can call a government emergency rescue department for help through the “one-touch call” platform, and automatically and simultaneously send personal information and location in a map to a preset emergency contact by a message.

A multi-port VoIP telecommunications system that allows the user to gain access to telephone connectivity through the Internet by connecting directly to the Internet or by connecting to the Internet through the existing Internet connection of a computer or cell phone device. The present system includes an Ethernet port, a Wi-Fi receiver to facilitate the transmission and receipt of Internet protocol signals wirelessly, a USB plug connectable to the ATA, connectivity to a home monitoring network and connectivity to Bluetooth devices.

Systems and methods are disclosed for client-based control of revising caller identifications (IDs) for communications between a private network and a public network. An apparatus including a communications provider server and processing circuit that communicates client-specific sets of data over an interface protocol. The telecommunications-providing server revises a caller ID for a call based on the client-specific sets of data, an identifier that corresponds to a requesting endpoint, and a geographic region determined from the call request. Further, the telecommunications-providing server connects the VoIP call by accessing and passing a provisioned number. The provisioned number includes the revised caller ID which is a local number identified by the determined geographic region that the endpoint is located.

Described are a method, system, and computer program product for accessing data about a caller from multiple data sources in real time. The method includes communicatively connecting with call handling equipment and receiving caller data including a unique caller identifier. The method also includes communicating a request for initial information to a location information database and/or an additional data repository. The method further includes reconfiguring the initial information from an inbound format to a different outbound format such that the initial information is readable by the call handling equipment, a computer aided dispatch system, and/or a public safety information management system. The method further includes communicating a request for and receiving additional information from a cloud-based repository. The method further includes communicating the additional information to the call handling equipment, the computer aided dispatch system, and/or the public safety information management system for display to a user.