A digital image capture device streams captured images (e.g. low-resolution images) to a remote viewer terminal, along with image identifiers and/or device position information. The remote viewer terminal displays the images for viewing by a remote viewer. The remote viewer provides inputs to a user interface, which indicate a direction of desired movement of the image capture device, and/or that the remote viewer wants new images (e.g. high-resolution images) to be captured at a desired position. The user interface inputs are translated into requests, which are transmitted to the image capture device. The image capture device provides movement prompts that direct a device operator to move the device in a requested direction or toward a requested position. When a position of the device corresponds to a requested image capture position, the image capture device captures one or more new images, and transmits the new images.

Embodiments herein provide a method for providing an Artificial Intelligence (AI)-assisted conference system. The method includes establishing an AI-assisted conference session with a plurality of calling applications associated with different domains. Further, the method includes determining an inactivity period in the AI-assisted conference session and recommend a topic content to the plurality of calling applications. Further, the method includes detecting a conflict between the plurality of participants associated with the plurality of calling applications and resolve the conflict using a conflict resolution. Furthermore, the method includes generating a visual artifact based on audio contents and textual contents provided by the plurality of participants during an interaction in the AI-assisted conference session.

A system for managing interactions includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: identify first and second interactions by a user device, each of the first and second interactions being configured to alternately occupy a first area of a display screen of the user device; display an icon on the first area, the icon representing the second interaction, wherein attributes of the icon correspond to attributes of the second interaction; and modify the attributes of the icon based on a status of the second interaction.

Embodiments herein provide a method for providing an Artificial Intelligence (AI)-assisted conference system. The method includes establishing an AI-assisted conference session with a plurality of calling applications associated with different domains. Further, the method includes determining an inactivity period in the AI-assisted conference session and recommend a topic content to the plurality of calling applications. Further, the method includes detecting a conflict between the plurality of participants associated with the plurality of calling applications and resolve the conflict using a conflict resolution. Furthermore, the method includes generating a visual artefact based on audio contents and textual contents provided by the plurality of participants during an interaction in the AI-assisted conference session.

Systems and methods for providing greater granularity and updatability to network profiles. The system can include a subscription management application program interface (SMA) to receive setup information, user preferences, software, hardware, and firmware updates from a user cell phone, computer, or smart device (collectively, end-point) regarding what features the user wishes to access. The SMA can access a profile lookup table to identify a profile with the requested attributes. A subscription management module (SMM) can receive this information from the SMA and retrieved the profile requested by the SMA from a repository of profiles. The SMM can then download or activate the profile with features that match, or most closely match, the requested features onto the end-point. The system can enable providers to ship phones with no network profiles. The system can also enable profiles to be updated based on changes in user preferences, updates, or other changes.

Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

A system and method for providing call-back options is disclosed. The method comprises receiving a call in a call routing system, providing at least one call-back option for a caller to receive a call-back, re-allocating resources in the call routing system based at least in part on the at least one call-back: option, and calling the caller based on the at least one call-back option. The caller may specify a specific time, a relative time, or a time range when a call-back is preferred. The caller may also specify one or more telephone numbers in combination with the time preferences. The call-back may be initiated by a voice response unit (VRU) and additional call-back options may be presented to the customer who responds to the call-back.

Systems and methods for providing greater granularity and updatability to network profiles. The system can include a subscription management application program interface (SMA) to receive setup information, user preferences, software, hardware, and firmware updates from a user cell phone, computer, or smart device (collectively, end-point) regarding what features the user wishes to access. The SMA can access a profile lookup table to identify a profile with the requested attributes. A subscription management module (SMM) can receive this information from the SMA and retrieved the profile requested by the SMA from a repository of profiles. The SMM can then download or activate the profile with features that match, or most closely match, the requested features onto the end-point. The system can enable providers to ship phones with no network profiles. The system can also enable profiles to be updated based on changes in user preferences, updates, or other changes.

A contact center server receives a request to determine a number of agents working at a future time. The contact center server generates, using a combination engine, a combination of one or more modeling engines from multiple modeling engines. The contact center server determines, using the combination of the one or more modeling engines, the number of agents. The contact center server provides an output representing the number of agents.

The disclosure relates to a method, apparatus and system to provide automated audio video conferencing in a conference room. In an exemplary embodiment, the disclosure relates to a mobile device having one or more processors and circuitry. The circuitry may execute a first logic, a second logic and a third logic. The first logic may be configured to receive instructions to connect the mobile device to a wireless equipment in a conference room. The second logic may be configured to obtain conference room information. The third logic may be configured to transmit a request to pair with a wireless equipment in the conference room. The third logic may be further configured to: receive information in a first communication mode that a code challenge will be issued, receive a code challenge in the second communication mode and pair the mobile device with the wireless equipment.