A method and terminal device for transferring a telephone call, are provided. The method comprises: detecting if an incoming call is received; displaying an incoming call interactive interface containing an incoming call transferring option, if the incoming call is detected; transferring the incoming call to a terminal device corresponding to a designated number when the incoming call transferring option is chosen. As the user is allowable to choose whether the incoming call should be transferred according to actual needs, the problem of automatically transferring incoming calls under some circumstances not suitable for transferring a telephone call may be avoided, thereby achieving more intelligent call transfer manner with more flexibility and better effect for transferring a telephone call.

The present disclosure relates generally to systems, methods, instructions, and other aspects describing automated transcription and associated script generation. In one aspect, a method includes facilitating a voice bot segment of a two-way communication session, where the voice bot segment is between a customer device and a non-human bot agent, and transfer of the session to a human agent device as part of a human voice segment of the two-way communication session, wherein the transfer occurs following a failure of the non-human bot agent to resolve a customer issue. Accessing survey data describing the two-way communication session, wherein the survey data is associated with successful resolution of the customer issue and automatically processing transcript data from the two-way communication with the survey data to identify language data from the transcript associated with resolution of the customer issue. The non-human bot agent is then dynamically updated using the language data.

A digital image capture device streams captured images (e.g. low-resolution images) to a remote viewer terminal, along with image identifiers and/or device position information. The remote viewer terminal displays the images for viewing by a remote viewer. The remote viewer provides inputs to a user interface, which indicate a direction of desired movement of the image capture device, and/or that the remote viewer wants new images (e.g. high-resolution images) to be captured at a desired position. The user interface inputs are translated into requests, which are transmitted to the image capture device. The image capture device provides movement prompts that direct a device operator to move the device in a requested direction or toward a requested position. When a position of the device corresponds to a requested image capture position, the image capture device captures one or more new images, and transmits the new images.

Methods and systems for instant activation of virtual PBX services on a mobile device are disclosed. In one aspect, a user request for activating virtual PBX services is received on a mobile device. An available primary identification number for the virtual PBX services is retrieved from a telecommunication service provider (TSP). A user interface is presented on the mobile device including a first interface portion presenting the available primary identification number and a second interface portion configured to receive a user identifier. Upon receiving the user input specifying the user identifier and while the user interface is still presented on the mobile device, a user instruction for activating the virtual PBX services is received. Upon receiving the user instruction, the user identifier is sent to the TSP. Then, a confirmation is received from the TSP.

Methods and systems are described herein for manipulating a communication acceptance screen, manipulating an interactive communication acceptance icon, and restricting access to accounts based on voice communication parameters. In particular, when a communication is detected from one device to another device, that communication may be risky. Thus, the risk is mitigated by giving a user information about the source of the communication to give a user a chance to reject the communication. In addition, in instances where the user accepts the communication, the system enables monitoring the communication and restricting any accounts that are disclosed within the communication.