A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

The disclosed subject matter provides a system, computer readable storage medium, and a method providing an audio and textual transcript of a communication. A conferencing services may receive audio or audio visual signals from a plurality of different devices that receive voice communications from participants in a communication, such as a chat or teleconference. The audio signals representing voice (speech) communications input into respective different devices by the participants. A translation services server may receive over a separate communication channel the audio signals for translation into a second language. As managed by the translation services server, the audio signals may be converted into textual data. The textual data may be translated into text of different languages based the language preferences of the end user devices in the teleconference. The translated text may be further translated into audio signals.

A system, method, apparatus, means, and computer program code is provided wherein an electronic communication is received. A communication routing matrix is accessed, from a relational database platform, to select a service representative for the received communication. It may then be arranged for the received communication to be routed in accordance with the selected service representative.

Techniques for controlling a personalized Bluetooth device (e.g., headset) and a voice interaction control method thereof are described. According to one aspect of the present invention, the Bluetooth device is caused to maintain a voice contact list. Each item in the voice contact list corresponds to a phone number associated with a set of audio data (e.g., a voice or a predefined audio). Instead of dialing a phone number on a calling device (e.g., a cellular phone) being paired with the Bluetooth device, a user can speak to the Bluetooth device that is caused to search a corresponding phone number in the voice contact list. The number is then sent to the calling device to make a call.

Systems and methods for controlling communication systems for the hearing impaired are disclosed. A portable communication device requests control over a plurality of communication devices. The portable communication device connects to and controls the plurality of communication devices. The portable communication device includes a user interface that enables a user to transfer a call from a first communication device to a second communication device.

Systems and methods for providing conversation assistance include receiving from at least one user device of a user, conversation information and determining that the conversation information is associated with a conversation involving the user and a first person that is associated with first conversation assistance information in a non-transitory memory. Body measurement data of the user is retrieved from the at least first user device. A need for conversation assistance in the conversation involving the user and the first person is detected using the body measurement data. First conversation assistance information associated with the first person is retrieved from the non-transitory memory. The first conversation assistance information associated with the first person is provided through the at least one user device.

The present invention discloses a novel communication application for facilitating telephonic conversation for deaf or hearing-impaired individuals. The application leverages advanced Text-to-Speech (TTS) and Speech-to-Text (STT) conversion algorithms to allow seamless bidirectional communication across diverse platforms, including landlines. When a hearing-impaired user types text into the application, the innovative TTS technology converts the text into natural-sounding speech that is delivered to the other end of the phone call. Concurrently, speech from the non-hearing-impaired party is captured and transformed into textual content by the advanced STT technology. The text is then displayed in real-time on the user's device screen. The disclosed application ensure that the user can engage in phone conversations just like any other user. Moreover, it prioritizes real-time, accurate conversions, language translation, and maintains the natural flow of a conversation on any telecommunication platform, offering an inclusive solution to the communication challenges faced by the hearing-impaired population.

A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an implementation, a method may include determining a language spoken on a communication session. The method may also include selecting a codec for the communication session based upon, at least in part, the language spoken on the communication session. The method may further include transacting the communication session using the selected codec for the communication session.

In some examples, a mobile computing device is configured to receive electronic analog audio signals, generated by an input device responsive to receiving audio input, representing one or more words in a first language; digitize the electronic analog audio signal to produce a stream of digitized audio samples; encode, with a voice encoder of the mobile computing device, the stream of digitized audio samples to generate one or more encoded voice packets; send the one or more encoded voice packets to a remote voice translation service; receive, from the remote voice translation service, one or more encoded translated voice packets, wherein the one or more encoded translated voice packets represent one or more words in a second language translated from the one or more words in the first language; and output the one or more encoded translated voice packets via a cellular communication session over a cellular network.

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.