A conferencing system terminal device includes a display, an audio output, a user interface, a communication device, and one or more processors. The one or more processors present an audio difficulties user actuation target upon the display during an audio or video conference occurring across a network and concurrently with a presentation of conference content. Actuation of the audio difficulties user actuation target indicates that audio content associated with the audio or video conference being delivered by the audio output is impaired.

A method, performed on a server, of translating between languages includes receiving first audio data for a first language from a mobile device, translating the first audio data to second audio data for a second language, receiving an indication that the mobile device has moved between two locations, and sending the second audio data to the mobile device in response to the indication.

Methods and systems are disclosed herein for a closed loop calling process that selects and maintains an optimized list of prospects to use in calling sessions, using historical information stored concerning past contact activity relating to the prospects. For each prospect, information is stored concerning the status of the prospect, attention appropriate for the prospect, a date before which the prospect should not be contacted, and information concerning next steps to be taken with respect to the prospect. In addition, methods and systems are disclosed for automatically integrating an automated calling system with a customer relationship management system, contact management system, and/or task management system, so that historical information stored concerning past contact activity and automated calling sessions relating to contacts is automatically updated in the customer relationship management system, contact management system, and/or task management system.

Disclosed is a method, apparatus, system and non-transitory computer program product configured to process user call responses and assign caller specific preferences to the user based on the caller's feedback. One example method of processing spoken words from a user of a calling platform may include operations, such as calling a user via a call processing device, and sending a call prompt message to the user after the user has answered the call, the call prompt message soliciting a user response. The user may respond and the response is received as a spoken call greeting from the user in response to the call prompt message. Other operations may include recording the spoken call greeting, and determining whether the spoken call greeting is indicative of a language preference. The system may process the user's word or utterances and assign language preferences to the user based on the user provided information.

Methods, and devices and systems, for example an answering machine system, are provided for determining a language among a plurality of languages available for a voice to text transcription of phone calls between a caller and a recipient. In the method, at least two of said available languages are proposed to the caller. The proposed languages are based on a phone country code corresponding to said caller, a phone country code corresponding to said recipient, a language from a set of languages available for the transcription by said answering machine system, or a language selected automatically on the basis of parameters set by the caller or the recipient. The caller selects said language by interacting with said answering machine system, and a corresponding voice message is transcribed into text of the selected language for forwarding to said recipient.

Conversation-based context rules for altering virtual reality (VR) gaming and for switching between input languages based on heuristics related to past conversations between users.

Approaches presented herein enable assignment of translated work to an agent in a customer support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming customer communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the customer communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

Approaches presented herein enable assignment of translated work to an agent in a support environment based on a confidence factor that measures accuracy of translation and an agent's language skill. Specifically, agent proficiencies in a set of natural languages are measured and scored. An incoming communication is translated into one or more natural languages and each language translation is assigned a translation score based on a confidence of translation. The skill score and translation score are utilized to calculate a confidence factor for each language. In one approach, the communication is assigned to an agent that has a confidence factor greater than a predetermined threshold confidence factor. In another approach, the communication is only assigned if a rule optimizing agent availability and risk of constrained resources is satisfied.

A central unit for a digital conferencing system comprises a processing unit arranged for receiving a plurality of first control signals from a plurality of interpreter desks and indicating which interpreter channel is selected on an interpreter desk, and for identifying, based on the first control signals, which interpreter is interpreting in which interpreter channel and arranged for returning to and displaying on the plurality of interpreter desks a plurality of feedback signals. The central unit is arranged for receiving a plurality of second control signals from a plurality of listening units, and indicating which audio channel on a listening unit of the plurality of listening units is selected, for deriving, based on the plurality of second control signals, a total of listeners per listening channel and for sending to and displaying on the plurality of interpreter desks, information on the total of listeners per listening channel.

Systems and methods for providing an audio communication system include receiving from a first user, by a microphone of a first voice-controlled device of a plurality of voice-controlled devices in an audio communication system, a first audio message and an audio command to provide the audio message to a second user. An identity of the second user associated with a user profile based on the audio command is determined. The first audio message is provided to a second voice-controlled device of the plurality of voice-controlled devices to output the audio message at a speaker of the voice-controlled device to the second user that is proximity to the second voice-controlled device.