A network service system, a computer storage medium for communication, and a network service method are provided. The system includes: a communication module and a data processor, the data processor including a storage module, the storage module storing an identification code; and the communication module is configured to receive a communication request from a user terminal, the communication request including the identification code; and the communication module is further configured to establish a communication connection to a target terminal according to the identification code set by the network service system and a target code, the target code enabling the target terminal to communicate with the user terminal in real time by using an Internet Protocol (IP) network.

Technologies relating to enhanced Caller ID information selection for a caller associated with a call and delivery of the selected enhanced Caller ID information to a callee associated with the call include one or more processors selecting, according to selection criteria, one or more enhanced Caller ID information items from a collection of available enhanced Caller ID information items pertaining to the caller that are stored across one or more databases of enhanced Caller ID information.

Methods and apparatuses for managing spoofed calls to a mobile device are described, in which the mobile device receives a call transmitted over a cellular or mobile network. The call may include a set of information associated with the network, such as a geological location of a device that generated the call, a hardware device identifier corresponding to the device, an internet protocol (IP) address associated with the device, or a combination thereof. The mobile device may determine whether the call is spoofed or genuine based on the set of information. Subsequently, the mobile device may assist a user of the mobile device to manage the call, such as blocking the call from reaching the user, informing the user that the call is spoofed, facilitating the user to report the call as spoofed to an authority and/or a service provider of the network.

Methods, systems, and software are disclosed for connecting insurance company customers contacting the insurance company to independent insurance agents.

A communication control device comprises: a determination unit configured to determine whether a target has approached a mobile object based on information detected by a sensor mounted on the mobile object; and a communication control unit configured to control a communication unit that calls a call center based on a determination result by the determination unit, wherein the communication control unit causes transmission, to the call center, of first information relating to information detected at the mobile object while making a call connection to the call center, which is started in response to a call.

An exclusive agent pool allocation method including collecting business data of agents; grouping agents according to the business data of the agents and forming multiple exclusive agent pools; calculating business skill values of agents according to the business data of the agents and classifying priorities of the agents; classifying priorities of agent pools according to the business data of the exclusive agent pools; and allocating calling user to the corresponding agent in the exclusive agent pool according to predetermined allocation strategy. The method solves the matching of the user and the agent in the region and the business level, allocates the agent resource according to the priority of the business skill, realizes the high match between the business skill of the agent and the business handled by the user, improves the pertinence and effectiveness of the agent service and promotes the satisfaction of the users.

An exclusive agent pool allocation method including collecting business data of agents; grouping agents according to the business data of the agents and forming multiple exclusive agent pools; calculating business skill values of agents according to the business data of the agents and classifying priorities of the agents; of classifying priorities of agent pools according to the business data of the exclusive agent pools; and allocating calling user to the corresponding agent in the exclusive agent pool according to predetermined allocation strategy. The method solves the matching of the user and the agent in the region and the business level, allocates the agent resource according to the priority of the business skill, realizes the high match between the business skill of the agent and the business handled by the user, improves the pertinence and effectiveness of the agent service and promotes the satisfaction of the users.

A system and method for streaming real-time data from a user device to a dispatch unit terminal, where the method includes: identifying a connection between a user device and a call center; sending a link to the user device, wherein the link includes instructions to initiate streaming of real-time data from the user device, and further includes a unique identifier associated with the user device; and sending the real-time data to a dispatch unit terminal, where the unique identifier is used to match the real-time data with the dispatch terminal used in the first connection.

A method for receiving processed information at a remote device is described. The method includes transmitting from the remote device a verbal request to a first information provider and receiving a digital message from the first information provider in response to the transmitted verbal request. The digital message includes a symbolic representation indicator associated with a symbolic representation of the verbal request and data used to control an application. The method also includes transmitting, using the application, the symbolic representation indicator to a second information provider for generating results to be displayed on the remote device.

A method for receiving processed information at a remote device is described. The method includes transmitting from the remote device a verbal request to a first information provider and receiving a digital message from the first information provider in response to the transmitted verbal request. The digital message includes a symbolic representation indicator associated with a symbolic representation of the verbal request and data used to control an application. The method also includes transmitting, using the application, the symbolic representation indicator to a second information provider for generating results to be displayed on the remote device.