Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (e.g., mobile devices, laptops, computers, tablets, etc.) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.

Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (mobile devices, laptops, computers, tablets, etc) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.

Various embodiments disclosed herein provide for a system for managing and adding contacts. A first mobile device can display an image that can be recorded by a second mobile device. Similarly, the first mobile device can record an image displayed by the second mobile device. The image data from each mobile device can be transmitted to a cloud based contact management system, which can match the images to contact information associated with each mobile device. The contact management system can then push the contact details of each mobile device to the other mobile device, and/or link social media accounts associated with each mobile device. The contact management system can also store connection records that represent an ongoing authorization to push contact information changes from each user to the other, respectively.

In an approach for recommending a response time for callback, a processor receives an indication to initiate a callback to a caller after the caller requests the callback from a callee, wherein the callee is a user whom the caller has called. A processor analyzes callback information. A processor determines a callback time based on the callback information. A processor sends an alert about the callback, wherein the alert includes the determined callback time.

A smart address book service configured to provide contextual information from a user's address book or contacts database so that when a user enters information into a device such as a smart phone, the service can correlate information from the contacts database with the user's entered information, look at additional context of what the user is doing/has done, and provide action options for the user to select. Thus, the service can discern what the user is likely trying to achieve based on contextual information provided by or through the smart phone, and pull corresponding data from the user's contacts database (on the user's equipment, e.g., smart phone, and/or from an address book associated with the user and stored on servers of the user's telecommunications service provider) as well as from the Internet to provide information necessary for the user to achieve the objective.

An information providing method includes acquiring speech information indicating what a user tells an operator through a call, generating voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information, extracting first information on a desire of the user from the generated voice recognition data, acquiring second information associated with the first extracted information, and presenting the second acquired information to a terminal device that is used by the operator.

A smart address book service configured to provide contextual information from a user's address book or contacts database so that when a user enters information into a device such as a smart phone, the service can correlate information from the contacts database with the user's entered information, look at additional context of what the user is doing/has done, and provide action options for the user to select. Thus, the service can discern what the user is likely trying to achieve based on contextual information provided by or through the smart phone, and pull corresponding data from the user's contacts database (on the user's equipment, e.g., smart phone, and/or from an address book associated with the user and stored on servers of the user's telecommunications service provider) as well as from the Internet to provide information necessary for the user to achieve the objective.

Disclosed embodiments provide techniques for generating a summary of a voice call between two or more participants. Computer-implemented natural language processing analyzes a call transcript and generates a summary and one or more keywords associated with the transcript. The summary and keywords are included in call log history entries, allowing a user to conveniently review a summary of what was discussed on a previous voice call. Embodiments interface with a teleconference system to include assets associated with the call, such as shared documents, images, and other media files.

Systems and methods are described herein for a computer-based communication application that displays, along with an incoming call notification, content specific to the parties involved. The application identifies electronic records of events attended by the users, and retrieves content specific to those records. For example, the application may identify electronic mail or meeting notifications sent between the users and concerning a particular subject matter. Images related to that subject matter are then retrieved and displayed during calls between those users. Users are thus presented with customized and personalized content specific to the subject matter of each call, thus helping them better recognize callers and more readily engage with the call.

An availability-based telephonic transmission/reception calling service method is provided for communicating with a person who has a different lifestyle or who may not be available at a specific call time. When a receiver inputs the receiver's characteristic information and reception/communication availability information into a server, the server acquires and sets the reception/communication availability information. An originator fetches contact information in a memory medium within a device or contact information to be displayed in a separate service on the Internet and selects a receiver. When the contact information of the selected receiver is stored on the server, the server acquires the receiver's reception/communication availability information and displays whether the receiver can receive a call on a screen of an originator's communication device. Thus, the originator can be notified of whether a receiver can receive a call before the originator makes a telephone call via a cellular phone network or the Internet.