A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

A mobile device can be assigned to an extension configured as a Queue Agent (QA) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

A method is described for call treatment based on user association with one or more user groups. The method includes receiving a phone call from a call source that is directed to a call recipient, identifying a user group associated with the call recipient, and determining a number of received indications assigned to the user group. The received indications are assigned to the user group by users associated with the user group, and the received indications reflect a desire by the users for a special treatment of future calls from the call source. The method also includes distinguishing treatment of the phone call from the call source based on the number of received indications.

A mobile device can be assigned to an extension configured as a Queue Agent (QA) in a call-queuing enabled virtual private branch exchange (vPBX). This and other mobile or fixed devices can be interconnected to form a virtual call center. Each extension can be assigned various rules, which specify how the incoming calls are answered at the extension and how calls in the call queue are selected for answering by the QA. As part of the rules, the vPBX system forwards calls from a call queue to the QA based on QA's availability status. If a location-aware mobile device is associated with the QA, the vPBX system can determine the QA's availability status based on a geographic location of the mobile device. A most geographically proximate agent can be selected for answering the call.

A monitoring apparatus that provides multi-level monitoring of personal activities by a user. The monitoring apparatus includes a display, a user interface, a GPS location device, a timer or clock, and wireless or cellular communication transmitters or similar devices. The user designates one or more contacts who will be notified if certain pre-established monitoring conditions are met (e.g., if the user may be in trouble). When the pre-established monitoring conditions are met, the contacts are alerted and notified via phone, email, text, or similar means of communication, or combinations thereof, of the user's location, contact information, and the state that caused the alert and notification.

The present invention relates to a mobile terminal and a cosmetics automatic recognition system capable of recognizing cosmetics located nearby and recommending a make-up method using the recognized cosmetics. The present invention may comprise a mobile terminal including: an RFID reader unit configured to recognize cosmetics through an RFID tag attached to a cosmetic and receive cosmetic information from the recognized RFID tag and from cosmetics having an RFID tag which stores cosmetic information attached thereto; a control unit configured to generate a cosmetics list consisting of at least one cosmetic recognized by the RFID reader unit; and a display unit configured to display the cosmetics list.