Various embodiments disclosed herein provide for a disaster event management system that can track location of employees and other affected during disaster events and other emergency situations and determine their safety status. The disaster event management system can determine when an emergency event has occurred, and determine which employees are likely to be affected by the emergency, based on their location at the time and other directory information. The system can provide an interface on user equipment devices operated by the employees (e.g., mobile devices, laptops, computers, tablets, etc.) to provide their status along with an identification code to verify their identification. In an embodiment, the system can prompt the user equipment devices to provide a status in response to determining that the employee may be affected by the emergency situation.

A Voice over Internet Protocol (VoIP) server is configured to provide VoIP services to a plurality of VoIP-capable endpoint devices. Geolocation information identifying a first geographic location of the particular endpoint device is received at the VoIP server and from an application running on a VoIP-capable endpoint device. A second geographic location for an IP address is compared to the first geographic location. In response to a mismatch between the compared geographic locations, a location database is modified to include an entry specifying that the particular endpoint device is located at the first geographic location. For an outgoing telephone call from the endpoint device, the modified entry is used to select a telephone carrier. The outgoing telephone call is routed using the selected telephone carrier.

Systems, devices, and methods including: capturing, by a capture device, an audio and corresponding location metadata associated with an emergency call; refining the location metadata to provide a refined location metadata; correlating, by the capture device, the refined location metadata of the emergency call with a geofenced location of the computing devices of one or more first responders (FRs); screening, by the capture device or the computing device, the emergency call data; transmitting, by the capture device, a first signal to the one or more computing devices based on the correlation, the transmitted signal including a portion of the captured audio and corresponding location metadata; receiving, by the capture device, an accept signal from the one or more computing devices of one or more FRs; transmitting, by the capture device, a second signal to the one or more computing devices based on the received accept signal.

A method for sound source localization in a digital system having at least two audio capture devices is provided that includes receiving audio signals from the two audio capture devices, computing a signal-to-noise ratio (SNR) for each frequency band of a plurality of frequency bands in a processing frame of the audio signals, determining a frequency band weight for each frequency band of the plurality of frequency bands based on the SNR computed for the frequency band, computing an estimated time delay of arrival (TDOA) of sound for the processing frame using the frequency band weights, and converting the estimated TDOA to an angle representing sound direction.

A network computer service can receive a service request associated with a first service location. Additionally, the network computer service can detect a user action to associate the service request with a second service location. In some examples, the user input can be detected on a user device. In other examples, the second service location can be different from the first service location. Moreover, the network computer service can determine the second service location satisfies a predetermined permissibility criterion for permitting change of the first service location to the second service location. In response to determining the second service location satisfies the predetermined permissibility criterion, the network computer service can transmit an instruction to cause a device to associate the service request with the second service location in place of the first service location.

An electronic device unit for detection of emergency calls initiated (emanating) from cell phone or other personal wireless communication handheld units, wherein the electronic device unit for detection of emergency calls is installed and integrated as a component detector of a fire alarm system, intrusion alarm system, surveillance system, access control system, SCADA system or other building and facility monitoring systems. A cell phone and other personal wireless devices that transmit special signals that are received by an electronic device unit for detection of emergency calls. A cell phone and other personal wireless devices that performs two way data communications with an electronic device unit for detection of emergency calls.

A method and system for predictive location selection are described. A network computer system can preselect a service area, prior to receiving a service request from a user, based on the position of the user, a destination, and proximate available service providers, among other factors. In response to the user inputting the destination, the network computer system determines probability scores for predefined service areas based on likelihoods of the proximate available service providers being available at a time when the user submits a service request. The network computer system uses the probability scores to select an appropriate service area and transmits data corresponding to the optimal service area to the user.

An information providing method includes acquiring speech information indicating what a user tells an operator through a call, generating voice recognition data indicating a voice recognition result of the speech information by performing a voice recognition process on the acquired speech information, extracting first information on a desire of the user from the generated voice recognition data, acquiring second information associated with the first extracted information, and presenting the second acquired information to a terminal device that is used by the operator.

A communications system is provided employing two-way integration approach providing access to notifications and actions occurring on unmanaged communication devices through the use of TV. The system includes installation of an application on unmanaged devices providing the ability to access all notifications and actions occurring on the unmanaged devices using TV. The unmanaged device obtains an input directly from TV from an application server which in turn obtains its input primarily from a TV. The input is not limited to the TV only, and can come from other sources.

Systems, methods, computer systems, and computer-readable code for implementing methods for client relation management in which fewer call-in numbers need to be maintained. A method for client relation management preserves a more-complete record of online and offline interactions of a customer with systems provided by a plurality of service providers. A session identifier (SID) is associated with a customer upon interaction of the customer with a website provided by a first service provider. Website interaction information is received from the first service provider and is associated with the SID. Information associated with an incoming call from the customer at a call-in number at a call center maintained by a second service provider is used to associate the incoming call with the SID, creating a record of an offline interaction between the customer and an agent of the call center. The record of the offline interaction is associated with the SID.