A mobile information gateway comprises: a wearable human interface module having an image delivery and display mechanism for presenting information overlaid upon a wide field of view, a computing and communication module adapted to send and receive information to and from the human interface module; and a backend service server coupled for processing data. The present invention also includes a method for using a mobile information gateway comprises: capturing information with a mobile information gateway device; processing the information captured by the mobile information gateway device to detect an emergency condition; analyzing the information captured by the mobile information gateway device to identify an emergency response; retrieving instructional information corresponding the emergency response; and providing the instructional information on the mobile information gateway device.

A method for optimizing a UI of an application in an electronic device is provided. The method includes detecting, by the electronic device, at least one first application installed in the electronic device, determining, by the electronic device, at least one data item associated with at least one UI of the at least one first application to be modified, modifying, by the electronic device, the at least one data item associated with the at least one UI of the at least one first application based on a level of proficiency of a user with an already used application in the electronic device, and displaying, by the electronic device, the at least one UI with the at least one modified data item of the at least one first application.

In various embodiments, there is provided a method of using an automated teller machine, wherein the ATM is coupled to a mobile phone of a user of the ATM via a Bluetooth low energy connection; a first string representative of what operating capabilities the ATM currently provides to the user is sent from the ATM to the mobile phone of the user via the Bluetooth low energy connection; and from the mobile phone, the first string is read to the user using a text-to-speech function, wherein based on the reading of the first string, the user knows what operating options the user currently has to use the ATM and can then use the ATM.

In various embodiments, there is provided a method of using an automated teller machine, wherein the ATM is coupled to a mobile phone of a user of the ATM via a Bluetooth low energy connection; a first string representative of what operating capabilities the ATM currently provides to the user is sent from the ATM to the mobile phone of the user via the Bluetooth low energy connection; and from the mobile phone, the first string is read to the user using a text-to-speech function, wherein based on the reading of the first string, the user knows what operating options the user currently has to use the ATM and can then use the ATM.

A method for automatically providing virtual support is provided. The method may include determining a level of experience associated with the end-user and members of a support personnel for a computer application. The method may further include, in response to detecting one or more first actions on the computer application, automatically generating and providing support instructions based on virtual support documentation to an end-user based on the one or more first actions and based on the level of experience associated with the end-user. The method may further include, in response to detecting one or more second actions on the computer application, automatically determining a match between a member of the support personnel and the end-user based on the level of experience associated with the end-user and the member of support personnel.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured deice status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.

An information processing method, comprising: in response to that a third party application receives an information display instruction, generating a download instruction; transmitting the download instruction to a processing platform, for prompting the processing platform to download a configuration file according to the download instruction; controlling the processing platform to parse the configuration file to generate display parameters; obtaining target information by analyzing the display parameters, and displaying the target information in the third party application.

A mobile device on which an application is installed, wherein the application is configured to communicate with a smoking substitute device. The application is configured to inform a user about a function that can be performed by the smoking substitute device; and instruct the smoking substitute device to demonstrate the function. Associated systems, methods, and computer readable media are also disclosed.

A method for automatically providing virtual support is provided. The method may include determining a level of experience associated with the end-user and members of a support personnel for a computer application. The method may further include, in response to detecting one or more first actions on the computer application, automatically generating and providing support instructions based on virtual support documentation to an end-user based on the one or more first actions and based on the level of experience associated with the end-user. The method may further include, in response to detecting one or more second actions on the computer application, automatically determining a match between a member of the support personnel and the end-user based on the level of experience associated with the end-user and the member of support personnel.

A method is provided for providing mobile device support services. The method may include monitoring a mobile device status. The method may additionally include performing device diagnostics based at least in part on captured device status data to identify potential faults that may affect mobile device functionality. A corresponding system, apparatus, and computer program product are also provided.