A system is provided for providing communication event routing and transfer capability in a multi-site communication-center environment. The system utilizes a presence protocol application and a routing application for determining availability of an agent or system and for setting up the transfer from a point of transfer on a network to a destination of transfer on the same or connected network. In a preferred use the presence protocol application is shared by communication-center sites cooperating in the transfer and routing of events and the presence protocol enables at least one event-handling process normally performed by the routing application.

A method, system and apparatus for announcing caller information to users over a television link. The method comprises receiving, via a portion of a data network adapted for handling Voice-over-IP (VoIP) calls, Session Initiation Protocol (SIP) signalling information associated with an incoming call destined for a destination party, the SIP signalling information comprising a portion conveying information regarding an origin of the incoming call and information regarding an identity of the destination party. The method further comprises attempting to establish a telephony link with a device associated with the destination party over a communication network in response to the receiving. The method further comprises releasing the portion of the SIP signalling information to a processing entity to cause delivery of an indication of the origin of the incoming call over a television link associated with the destination party, the indication based on the information regarding an origin of the incoming call.

A method, system and apparatus for announcing caller information to users over a television link. The method comprises receiving, via a portion of a data network adapted for handling Voice-over-IP (VoIP) calls, Session Initiation Protocol (SIP) signalling information associated with an incoming call destined for a destination party, the SIP signalling information comprising a portion conveying information regarding an origin of the incoming call and information regarding an identity of the destination party. The method further comprises attempting to establish a telephony link with a device associated with the destination party over a communication network in response to the receiving. The method further comprises releasing the portion of the SIP signalling information to a processing entity to cause delivery of an indication of the origin of the incoming call over a television link associated with the destination party, the indication based on the information regarding an origin of the incoming call.

A mobile application gateway configured to interconnect mobile communication devices on a cellular network with an enterprise network is provided. The mobile application gateway includes a voice and data signaling gateway configured to provide routing functionalities, service functionalities and admission control. A gateway GPRS support node (GGSN) is configured to establish a secure data session between one or more of the mobile communication devices and the enterprise network by establishing a GPRS tunneling protocol (GTP) tunnel between a carrier-hosted serving GPRS support node (SGSN) and the GGSN.

A mobile application gateway configured to interconnect mobile communication devices on a cellular network with an enterprise network is provided. The mobile application gateway includes a voice and data signaling gateway configured to provide routing functionalities, service functionalities and admission control. A gateway GPRS support node (GGSN) is configured to establish a secure data session between one or more of the mobile communication devices and the enterprise network by establishing a GPRS tunneling protocol (GTP) tunnel between a carrier-hosted serving GPRS support node (SGSN) and the GGSN.

A system, server, and method of DTMF detection in a VoIP network.

A system, server, and method of DTMF detection in a VoIP network.

Various embodiments described herein are directed towards authenticating calls by using one or more keys associated with a specific user. In examples, the user is the sender of a call. In various embodiments, when a call is made, an identifying payload is encrypted using a private key associated with the user. The encrypted identifying payload is appended to the call data stream. The identifying payload may be decrypted with a public key. In embodiments, the identifying payload may be verified. In various embodiments, further authentication methods may be performed by using an object such as a contactless card to provide one or more components of the identifying payload and/or keys. In embodiments, a connection may be made between the sender and the intended recipient of a call based on the verification of the identifying payload.

Various embodiments described herein are directed towards authenticating calls by using one or more keys associated with a specific user. In examples, the user is the sender of a call. In various embodiments, when a call is made, an identifying payload is encrypted using a private key associated with the user. The encrypted identifying payload is appended to the call data stream. The identifying payload may be decrypted with a public key. In embodiments, the identifying payload may be verified. In various embodiments, further authentication methods may be performed by using an object such as a contactless card to provide one or more components of the identifying payload and/or keys. In embodiments, a connection may be made between the sender and the intended recipient of a call based on the verification of the identifying payload.

Various embodiments described herein are directed towards authenticating calls by using one or more keys associated with a specific user. In examples, the user is the sender of a call. In various embodiments, when a call is made, an identifying payload is encrypted using a private key associated with the user. The encrypted identifying payload is appended to the call data stream. The identifying payload may be decrypted with a public key. In embodiments, the identifying payload may be verified. In various embodiments, further authentication methods may be performed by using an object such as a contactless card to provide one or more components of the identifying payload and/or keys. In embodiments, a connection may be made between the sender and the intended recipient of a call based on the verification of the identifying payload.