To enable internet softphone users to join to calls hosted at an audio conferencing bridge, a SIP Invite may be received at a bridge interface layer of an audio conferencing system. Parameters of the SIP Invite may be extracted, e.g. from one or more X-header fields and processed to enable the internet softphone to be joined to an audio conferencing bridge. The bridge interface layer may receive a SIP Refer message from the audio conferencing bridge that indicates a second audio conferencing bridge external to the system. The bridge interface layer may forward the SIP Invite to the second audio conferencing bridge and the RTP media may be established through the session border controller (SBC) of the audio conferencing system.

A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.

Implementations of the present disclosure involve an apparatus and/or method for a regional independent tandem switch of a telecommunications network. The tandem switch processes communications between a long distance carrier and a local exchange carrier through a voice over IP (VOIP) network. By utilizing the VOIP network, the regionally independent tandem may process long distance communications to and from any point in the network, regardless of the physical proximity of the tandem to the originating/destination communication device. The regionally independent nature of the tandem also allows for flexibility in communication routing through the network, load balancing between the network tandem switches and reduction of needed components of the network for proper processing of the long distance communications.

A method for combining Internet protocols in a Differentiated Services model environment is described. The Session Initiation Protocol (SIP) and Common Open Policy Service (COPS) are combined together to provide methods of setting up a session and tearing down a session, while maintaining Authentication, Authorization, and Accounting (AAA) policies. The Open Settlement Policy (OSP) is also combined with SIP and COPS. This combination provides for an interchange of parameters between session setup, teardown, authorization, policy, Quality of Service (QoS), and usage reporting

A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.

A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

A system, method and computer program product having instructions stored thereon for automatically data streaming a multiparty conference session comprises receiving an Internet-based interface at a session moderator, said Internet-based interface configured for said session moderator to enter a request for data streaming a multiparty conference session, automatically establishing a data stream of said conferencing session, without any human intervention, wherein establishing said automated data stream includes: recording the multiparty conference session, and data streaming the multiparty conference session to listen-only participants thereby enabling listen-only participants to connect to the multiparty conference session without using additional conference ports and/or conference resources.

A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.

The illustrative embodiments described herein provide improved systems and methods for conferencing enterprise and non-enterprise callers. In one embodiment, a method includes receiving a first call initiated by an enterprise caller at an enterprise, communicating with an enterprise media server to initiate a tributary conference on the enterprise media server, joining the enterprise caller to the tributary conference such that the enterprise caller is in data communication with the tributary conference, receiving a second call initiated by a non-enterprise caller via a public switched telephone network, interfacing the non-enterprise caller with a data center media server, creating a home conference on the data center media center, joining the second call to the home conference, and interfacing the home conference on the data center media server to the tributary conference on the enterprise media server to form a linked conference between the enterprise caller and the non-enterprise caller.

A system, server, and method of DTMF detection in a VoIP network.