Patent classifications
H04Q2213/1307
Calling line/name identification of enterprise subscribers in mobile calls
A system, server, and method of DTMF detection in a VoIP network.
Mobile application gateway for connecting devices on a cellular network with individual enterprise and data networks
A mobile application gateway for connecting devices on a cellular network with individual networks, such as enterprise voice and data networks and/or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise. The invention may consist of a primarily of core network and services components based on the IMS network architecture, and is backward compatible to support legacy systems in place in current telecom and data networks.
Method for using a base station to selectively utilize channels to support a plurality of communications
A method for using a code division multiple access (CDMA) subscriber unit to transmit a communication to a base station at a first data rate using at least one communication channel, determine an adjusted data rate desired for support of the communication, and transmit the communication to the base station over a second channel at a second data rate, wherein the first data rate is different than the second data rate.
CALL FLOW SYSTEM AND METHOD FOR USE IN A VOIP TELECOMMUNICATION SYSTEM
A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.
CALL FLOW SYSTEM AND METHOD FOR USE IN A LEGACY TELECOMMUNICATION SYSTEM
A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.
Method for implementing and executing communication center routing strategies represented in extensible markup language
A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.
Calling line/name identification of enterprise subscribers in mobile calls
A system, server, and method of DTMF detection in a VoIP network.