Pre-authorized communication services and/or transactions are provided via a plurality of networks in response to a request received from a user to provide at least one of a communication service, a transaction and user account information via a plurality of networks of different types. Prior to processing the request, there is verification of the user's authorization to receive the at least one of the communication service, the transaction, and the user account information, and that an account associated with the user has a sufficient amount currently available for payment of the at least one of the communication service and the transaction. After verification, an authorized account associated with the user is charged in real time as the at least one of the communication service and the transaction is provided.

A system, method, and device for use in videoconferencing. The method typically includes installing a videoconferencing services switch at an access point to an IP network, and registering a plurality of subscribers for videoconferencing services. Each subscriber typically has a plurality of endpoints. The method further includes receiving subscriber-specific settings to be applied to multiple videoconferencing calls from the plurality of endpoints associated with each subscriber. The method further includes storing the subscriber-specific settings at a location accessible to the switch, and configuring the switch to connect calls from the plurality of endpoints at each subscriber based on the corresponding subscriber-specific settings.

A system, method, and device for use in videoconferencing. The method typically includes installing a videoconferencing services switch at an access point to an IP network, and registering a plurality of subscribers for videoconferencing services. Each subscriber typically has a plurality of endpoints. The method further includes receiving subscriber-specific settings to be applied to multiple videoconferencing calls from the plurality of endpoints associated with each subscriber. The method further includes storing the subscriber-specific settings at a location accessible to the switch, and configuring the switch to connect calls from the plurality of endpoints at each subscriber based on the corresponding subscriber-specific settings.

A software application for recommending workforce resource allocation in a communication center based on requirements of events represented in a communication-center queue has a first interface for accessing information from the queue; a second interface for accessing information from a data source about workforce availability and state information; a processing component for processing queue information and workforce information; and a message generation and delivery component for generating a workforce allocation recommendation based on processing results and sending the recommendation to a target entity. In a preferred embodiment, the application periodically accesses the queue and the data source to obtain the most recent information for processing and generates periodic recommendations based on real-time requirements of events and availability states of resources, the recommendations sent ahead of time before the resources are required.

Pre-authorized communication services and/or transactions are provided via a plurality of networks in response to a request received from a user to provide at least one of a communication service, a transaction and user account information via a plurality of networks of different types. Prior to processing the request, there is verification of the users authorization to receive the at least one of the communication service, the transaction, and the user account information, and that an account associated with the user has a sufficient amount currently available for payment of the at least one of the communication service and the transaction. After verification, an authorized account associated with the user is charged in real time as the at least one of the communication service and the transaction is provided.

The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.

A method for handling call originations is provided. The method includes sending origination information from a mobile device to an application server in an enterprise network using Short Message Service (SMS) and determining whether a hotline feature is present in a subscriber profile associated with the mobile device. Data is then routed from the mobile device to a predetermined destination based on the hotline feature.

The present disclosure relates to a system for initiating a call from a landline that is mapped to a caller mobile phone, wherein system includes a call request receipt module configured to, at a first computing device, receive, from the caller mobile phone, a call request comprising a caller identifier and a callee phone number; a landline determination module configured to, at the first computing device, determine the landline based on the received caller identifier, a landline based call initiation module configured to, using the first computing device, initiate a first call to landline number of the determined landline; a callee call initiation module configured to, using the first computing device, initiate a second call to callee phone number; and a callee connection module configured to conference the first call with the second call.

In one embodiment, history-based key phrase suggestions are provided for voice control of a home automation system. A host controller builds a history database that maintains a history of events, each event indicating one or more services activated, one or more scenes activated or one or more types of media content presented by the home automation system. A predictions process on the host controller selects a subset of the events of the history database based on a present condition of the home automation system to produce a predication dataset. A grammar process on a remote control or mobile device selects one or more intentions from a list used by a voice recognition engine, based on the prediction dataset. Each intention includes a key phrase paired with an action. A voice user interface (UI) process suggests key phrases from the one or more selected intentions in a voice control UI on the remote control or mobile device.

A communication system includes a terminal having a first storage section for storing a number of pieces of content information, a second storage section for storing a number of pieces of the content information, a storage control section for placing a content ID stored in the second storage section into purchase information for each terminal and stored in the second storage section, an access control section for controlling access to the content information corresponding to the content ID stored in the second storage section, and an accounting setting section for setting an amount of a fee to be imposed on the terminal in response to the purchase information.