A communication management system includes: a communication unit that respectively communicates with an information terminal belonging to one of a plurality of groups, via a communication channel assigned to the group to which the information terminal belongs, from among a plurality of communication channels; a control unit that controls a communication via the communication channel on the basis of a configuration value of bandwidth on the communication channel; and a bandwidth configuration unit that, for each communication channel, configures the configuration value of bandwidth on the communication channel, on the basis of data indicating time transitions of communication traffic volume of the group to which the communication channel is assigned.

Implementations of the present disclosure involve an apparatus and/or method for a regional independent tandem switch of a telecommunications network. The tandem switch processes communications between a long distance carrier and a local exchange carrier through a voice over IP (VOIP) network. By utilizing the VOIP network, the regionally independent tandem may process long distance communications to and from any point in the network, regardless of the physical proximity of the tandem to the originating/destination communication device. The regionally independent nature of the tandem also allows for flexibility in communication routing through the network, load balancing between the network tandem switches and reduction of needed components of the network for proper processing of the long distance communications.

Implementations of the present disclosure involve an apparatus and/or method for a regional independent tandem switch of a telecommunications network. The tandem switch processes communications between a long distance carrier and a local exchange carrier through a voice over IP (VOIP) network. By utilizing the VOIP network, the regionally independent tandem may process long distance communications to and from any point in the network, regardless of the physical proximity of the tandem to the originating/destination communication device. The regionally independent nature of the tandem also allows for flexibility in communication routing through the network, load balancing between the network tandem switches and reduction of needed components of the network for proper processing of the long distance communications.

A system for optimizing response time to events or representations thereof waiting in a queue has a first server having access to the queue; a software application running on the first server; and a second server accessible from the first server, the second server containing rules governing the optimization. In a preferred embodiment, the software application at least periodically accesses the queue and parses certain ones of events or tokens in the queue and compares the parsed results against rules accessed from the second server in order to determine a measure of disposal time for each parsed event wherein if the determined measure is sufficiently low for one or more of the parsed events, those one or more events are modified to a reflect a higher priority state than originally assigned enabling faster treatment of those events resulting in relief from those events to the queue system load.

Implementations of the present disclosure involve an apparatus and/or method for a regional independent tandem switch of a telecommunications network. The tandem switch processes communications between a long distance carrier and a local exchange carrier through a voice over IP (VOIP) network. By utilizing the VOIP network, the regionally independent tandem may process long distance communications to and from any point in the network, regardless of the physical proximity of the tandem to the originating/destination communication device. The regionally independent nature of the tandem also allows for flexibility in communication routing through the network, load balancing between the network tandem switches and reduction of needed components of the network for proper processing of the long distance communications.