The present invention comprises systems and methods for controlling a connection between and IT infrastructure and a telephony network. In one embodiment, the present invention allows such control through the use of application services adapted for use with a telephony network, a telephony application server that exposes the telephony network to the application services, and a service mediation platform controlling the interaction between the application services and the telephony application server. The service mediation server may comprise a user profile manager for handling the user profiles of a subscriber database, a service level agreement manager for invoking a set of application services, and a resource policy enforcement manager for managing the resources of the telephony network.

A communication system, such as a wireless CDMA system, detects markers with fewer errors by having field units transmit the markers at different power levels (e.g., 9 dB for one marker and 11 dB for another marker). The difference in power levels of the markers allows the base station to identify the request markers using alternative criteria with a low probability of error, where the alternative criteria may include comparing the markers to respective energy level thresholds, monitoring occupancy of time slots, occupancy of mutually exclusive code channels, or combinations thereof. For example, in one particular embodiment, a request marker, which is generally a high priority marker, is transmitted with higher power, which improves the probability of detection and reduces the probability of false detection of the request marker.

The present invention concerns an interconnect device and process for connecting a first network to a second network, comprising first connecting means for connecting the interconnect device to the first network, second connecting means for connecting the interconnect device to the second network, the second connecting means being connected to the first connecting means. The first connecting means and second connecting means are intended to permit a communication between a first terminal located on the first network and a second terminal located on the second network. The interconnect device detects a voice communication termination by the second terminal. If the voice communication has been initialized by the first terminal, it starts a delaying period for delaying the sending of an indication of the termination to the first terminal for allowing a terminal located on the second network to resume the voice communication before the end of the delaying period.

A system, server, and method of DTMF detection in a VoIP network.

A method, system and computer program product are described for managing network communications to a Session Initiation Protocol (SIP) server capable of SIP processing using a SIP stack. A data packet is received from a network device. It is determined, from the data packet, whether the network device is a device recognized by the SIP server. Responsive to this determination, and before SIP processing using the SIP stack, it is determined whether the data packet conforms to a permitted configuration. The permitted configuration includes that data of the data packet indicates an unfragmented User Datagram Protocol (UDP) packet and that data indicative of SIP data in the received data packet matches a parsing rule. If the data packet conforms to the permitted configuration, it is passed to the SIP stack, if not it is discarded.

A method for using a code division multiple access (CDMA) subscriber unit to transmit a communication to a base station at a first data rate using at least one communication channel, determine an adjusted data rate desired for support of the communication, and transmit the communication to the base station over a second channel at a second data rate, wherein the first data rate is different than the second data rate.

A method for combining Internet protocols in a Differentiated Services model environment is described. The Session Initiation Protocol (SIP) and Common Open Policy Service (COPS) are combined together to provide methods of setting up a session and tearing down a session, while maintaining Authentication, Authorization, and Accounting (AAA) policies. The Open Settlement Policy (OSP) is also combined with SIP and COPS. This combination provides for an interchange of parameters between session setup, teardown, authorization, policy, Quality of Service (QoS), and usage reporting

A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.

A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.

A method is provided for supplementing existing interaction routines in a contact center with added capability including acts for (a) creating at least one rule having at least one rule attribute; (b) creating one or more processes, the processes integral to the rule; (c) defining the at least one rule and integral processes as a strategy; and (d) linking the strategy to the interaction routine, the link serving to cause execution of the strategy during an interaction between an entity and the routine, execution thereof promoting further interaction defined in the strategy.