Patent classifications
H04Q2213/1322
MOBILE APPLICATION GATEWAY FOR CONNECTING DEVICES ON A CELLULAR NETWORK WITH INDIVIDUAL ENTERPRISE AND DATA NETWORKS
A mobile application gateway for connecting devices on a cellular network with individual networks, such as enterprise voice and data networks and/or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise. The invention may consist of a primarily of core network and services components based on the IMS network architecture, and is backward compatible to support legacy systems in place in current telecom and data networks.
Transmission control protocol/internet protocol (TCP/IP) packet-centric wireless point to multi-point (PtMP) transmission system architecture
A packet-centric wireless system includes: a wireless base station communicating via a transmission control protocol/internet protocol (TCP/IP) to a first data network; one or more host workstations communicating via TCP/IP to the first data network; one or more subscriber customer premise equipment (CPE) stations coupled with the wireless base station over a shared bandwidth via TCP/IP over a wireless medium; and one or more subscriber workstations coupled via TCP/IP to each of the subscriber CPE stations over a second network. The system can allocate shared bandwidth among the subscriber CPE stations to optimize end-user quality of service (QoS). The first data network includes at least one of: a wireline network; a wireless network; a local area network (LAN); and a wide area network (WAN). The second network includes at least one of: a wireline network; a wireless network; a local area network (LAN); and a wide area network (WAN).
Calling line/name identification of enterprise subscribers in mobile calls
A system, server, and method of DTMF detection in a VoIP network.
PRODUCING ROUTING MESSAGES FOR VOICE OVER IP COMMUNICATIONS
A process and apparatus to facilitate communication between callers and callees in a system comprising a plurality of nodes with which callers and callees are associated is disclosed. In response to initiation of a call by a calling subscriber, a caller identifier and a callee identifier are received. Call classification criteria associated with the caller identifier are used to classify the call as a public network call or a private network call. A routing message identifying an address, on the private network, associated with the callee is produced when the call is classified as a private network call and a routing message identifying a gateway to the public network is produced when the call is classified as a public network call.
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
A network system for managing remote agents of a communication center includes a primary server connected to the network the primary server controlling at least one routing point; one or more secondary servers distributed on the network and accessible to the remote agents, the secondary server or servers having data access to agent computing platforms and communication peripherals; and, a software suite distributed in part to the secondary server or servers and distributed in part to one or more agents computing platforms and peripherals, the software suite including protocol for reporting agent status data. The system monitors agents computing platforms and peripherals for activity state through the one or more secondary servers whereupon the one or more secondary servers exchange control messaging and event related data using ISCC protocols with the primary server over the network for intelligent routing purposes.
PRODUCING ROUTING MESSAGES FOR VOICE OVER IP COMMUNICATIONS
A process and apparatus to facilitate communication between callers and callees in a system comprising a plurality of nodes with which callers and callees are associated is disclosed. In response to initiation of a call by a calling subscriber, a caller identifier and a callee identifier are received. Call classification criteria associated with the caller identifier are used to classify the call as a public network call or a private network call. A routing message identifying an address, on the private network, associated with the callee is produced when the call is classified as a private network call and a routing message identifying a gateway to the public network is produced when the call is classified as a public network call.
Mobile application gateway for connecting devices on a cellular network with individual enterprise and data networks
A mobile application gateway for connecting devices on a cellular network with individual networks, such as enterprise voice and data networks and/or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise. The invention may consist of a primarily of core network and services components based on the IMS network architecture, and is backward compatible to support legacy systems in place in current telecom and data networks.
OPERATING A NETWORK NODE
Measures for use in operating a network node in a telecommunications network. At a network node located in a second part of the network, signaling messages transmitted between a server and end devices in an at least a first group are monitored. Each monitored signaling message includes a telephone dialing number for a given end device in the at least first group and an extension number for the given end device. On the basis of the monitoring, mapping data is stored which includes mappings between telephone dialing numbers and extension numbers for end devices in the at least first group. In response to detecting a loss of connectivity between a first part of the telecommunications network and the second part of the telecommunications network, extension number dialing request messages received from end devices in the first group are processed according to a detected loss of connectivity operating mode.
CALL FLOW SYSTEM AND METHOD FOR USE IN A VOIP TELECOMMUNICATION SYSTEM
A method of establishing a communication link between a mobile terminal of a wireless network and a subscriber of a network, such as an enterprise network, and/or a residential network.
CALL FLOW SYSTEM AND METHOD FOR USE IN A LEGACY TELECOMMUNICATION SYSTEM
A method of operating a network server, such as a mobile application gateway, connect devices on a cellular or carrier network with individual networks, such as enterprise voice and data networks or residential networks. The effects of the present invention are far reaching in terms of transferring effective call control from the cellular network into the control of the individual network, such as the enterprise, and enabling new business models for the purchase of cellular service from a public cellular carrier by an enterprise.