Disclosed embodiments are directed an application program configured to run on a user's mobile device can allow voice-activated call pick-up to the user, without the user having to use his or her hands for picking up the call. For example, the application program can initially be trained to a user's voice command. When an incoming call is received at the mobile device, the user can pick up the call by issuing a voice command. In some embodiments, the application program can determine whether to allow voice-activated pick-up of calls based on data collected from multiple sensors associated with the vehicle, the mobile device, or a remote source.

A method is disclosed for automatically adding a received phone number and name of an incoming caller to a list of existing contact phone numbers on a smartphone of a called party. More particularly, the smartphone of the called party (1) receives the phone number and name of the incoming caller from a cell site or base station at a fixed location of a cellular carrier while the called party may or may not be engaged in an existing phone call with another party; (2) searches the list of existing contact phone numbers to find a phone number that is an exact match to the received phone number of the incoming caller; (3) determines whether an exact match to the received phone number of the incoming caller was found on the list of existing contact phone numbers; (4) automatically adds the received phone number and name of the incoming caller to the list of existing contact phone numbers after it has been determined that the received phone number of the incoming caller was not found on the list of existing contact phone numbers; (5) generates an identifier, e.g., a number, and assigns the generated identifier to the received phone number and name of the incoming caller that have been automatically added to the list of existing contact phone numbers; and (6) conventional cellular service continues after it has been determined that the received phone number of the incoming caller was found on the list of existing contact phone numbers.

A method is disclosed for automatically adding a received phone number and name of an incoming caller to a list of existing contact phone numbers on a smartphone of a called party. More particularly, the smartphone of the called party (1) receives the phone number and name of the incoming caller from a cell site or base station at a fixed location of a cellular carrier while the called party may or may not be engaged in an existing phone call with another party; (2) searches the list of existing contact phone numbers to find a phone number that is an exact match to the received phone number of the incoming caller; (3) determines whether an exact match to the received phone number of the incoming caller was found on the list of existing contact phone numbers; (4) automatically adds the received phone number and name of the incoming caller to the list of existing contact phone numbers after it has been determined that the received phone number of the incoming caller was not found on the list of existing contact phone numbers; (5) generates an identifier, e.g., a number, and assigns the generated identifier to the received phone number and name of the incoming caller that have been automatically added to the list of existing contact phone numbers; and (6) conventional cellular service continues after it has been determined that the received phone number of the incoming caller was found on the list of existing contact phone numbers.

Systems, methods, and computer-readable mediums for managing a subset of contacts on a telecommunications device are provided. In one embodiment, a software application executed by a processor of a telecommunications device identifies a subset of contacts selected at least in part by a user of the telecommunications device. The subset of contacts includes a portion of the user's contacts accessible by the telecommunications device. The software application causes display of a first portion of graphical identifiers associated with a first portion of the subset of contacts along a first path on a display of the telecommunications device about an axis positioned external to the display of the telecommunications device. The software application further causes display of a second portion of graphical identifiers associated with a second portion of the subset of contacts along a second path on the display of the telecommunications device about the external axis.

Systems, methods, and computer-readable mediums for managing a subset of contacts on a telecommunications device are provided. In one embodiment, a software application executed by a processor of a telecommunications device identifies a subset of contacts selected at least in part by a user of the telecommunications device. The subset of contacts includes a portion of the user's contacts accessible by the telecommunications device. The software application causes display of a first portion of graphical identifiers associated with a first portion of the subset of contacts along a first path on a display of the telecommunications device about an axis positioned external to the display of the telecommunications device. The software application further causes display of a second portion of graphical identifiers associated with a second portion of the subset of contacts along a second path on the display of the telecommunications device about the external axis.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for collecting call data, feeding call data to applications, and providing advanced call features.

A call captioning system for captioning a hearing user's (HU's) voice signal during an ongoing call with an assisted user (AU) includes: an AU communication device with a display screen and a caption service activation feature, and a first processor programmed to, during an ongoing call, receive the HU's voice signal. Prior to activating the caption service via the activation feature, the processor uses an automated speech recognition (ASR) engine to generate HU voice signal captions, detect errors in the HU voice signal captions, use the errors to train the ASR software to the HU's voice signal to increase accuracy of the HU captions generated by the ASR engine; and store the trained ASR engine for subsequent use. Upon activating the caption service during the ongoing call, the processor uses the trained ASR engine to generate HU voice signal captions and present them to the AU via the display screen.

A call captioning system for captioning a hearing user's (HU's) voice signal during an ongoing call with an assisted user (AU) includes: an AU communication device with a display screen and a caption service activation feature, and a first processor programmed to, during an ongoing call, receive the HU's voice signal. Prior to activating the caption service via the activation feature, the processor uses an automated speech recognition (ASR) engine to generate HU voice signal captions, detect errors in the HU voice signal captions, use the errors to train the ASR software to the HU's voice signal to increase accuracy of the HU captions generated by the ASR engine; and store the trained ASR engine for subsequent use. Upon activating the caption service during the ongoing call, the processor uses the trained ASR engine to generate HU voice signal captions and present them to the AU via the display screen.

A method for predicting fraudulent call activity is provided. The method includes receiving one or more datasets indicating call activity corresponding to a phone number, and analyzing the one or more datasets to identify unusual call activity. The method further includes generating a fraud prediction, based at least in part on the identified unusual call activity, that the phone number will be used for fraud.