Provided is acquiring communication information via communication or directly from an engineering DB (corresponding to one example “database”) in which the communication information related to communication devices constituting a plant network is defined; storing the acquired communication information; calculating, based on the stored communication information, a total communication amount of each of the communication devices supposed in communication executed in corresponding one of the communication devices; estimating, based on the total communication amount, an actual communication amount of each of the communication devices according to an arbitrary estimation condition specified by a user; determining at least presence/absence of a communication device whose actual communication amount exceeds communication capability of the communication device; and outputting a determined determination result to the user.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

A system and method for testing of automated contact center customer response systems using a customer response testing system and a real time conversation engine, wherein the customer response testing system generates simulated human queries using persona profiles, sends test cases containing those queries to a contact center under test, and receives and analyzes the responses to determine whether the contact center's automated response systems understand the queries and respond appropriately.

Novel tools and techniques are provided for implementing error detection in a network, and, more particularly, to methods, systems, and apparatuses for implementing error and/or fault detection in a network and/or media stream and providing options to address the error and/or fault in the network and/or media stream. In various embodiments, a computer might detect an error in a first network and send a notification indicating that the error has occurred. The notification might contain one or more options to address the error in the first network. The computer, a user device, a service provider device, or a content provider device might receive and display the notification containing the one or more options. The computer, the user device, the service provider device, or the content provider device might then select at least one of the one or more options to address the error in the first network.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.

A method, system, and computer program product for virtual reality-based network traffic load simulation are provided. The method monitors a set of activities for a set of applications. A network load simulation for the set of applications is generated based on the set of activities. A contextual change is identified for an application of the set of applications. The method generates a virtual reality visualization of the network load simulation based on the contextual change. A parameter change is detected from a user interaction within the virtual reality visualization of the network load simulation. The method dynamically modifies the network load simulation within the virtual reality visualization in response to the parameter change.

A method, system, and computer program product for virtual reality-based network traffic load simulation are provided. The method monitors a set of activities for a set of applications. A network load simulation for the set of applications is generated based on the set of activities. A contextual change is identified for an application of the set of applications. The method generates a virtual reality visualization of the network load simulation based on the contextual change. A parameter change is detected from a user interaction within the virtual reality visualization of the network load simulation. The method dynamically modifies the network load simulation within the virtual reality visualization in response to the parameter change.

According to examples, an apparatus may include a processor that may schedule virtual users in a load test of a system under test. An apparatus may access user-specified or prestored points. Each point may represent a number of virtual users that is to place a load on the system under test at a given time. The apparatus may apply curve fitting, such as Bézier curve fitting, to generate a curve on a graph in which one axis represents time and another axis represents a number of virtual users at a given time. In some examples, the apparatus may use a smoothing factor to adjust the contours of the generated curve. The apparatus may use the curve to determine curve-fitted points to schedule virtual users at times corresponding to the curve-fitted points. To instantiate the virtual users, the system may use coroutines to reduce computational requirements for instantiating the virtual users.

According to examples, an apparatus may include a processor that may schedule virtual users in a load test of a system under test. An apparatus may access user-specified or prestored points. Each point may represent a number of virtual users that is to place a load on the system under test at a given time. The apparatus may apply curve fitting, such as Bézier curve fitting, to generate a curve on a graph in which one axis represents time and another axis represents a number of virtual users at a given time. In some examples, the apparatus may use a smoothing factor to adjust the contours of the generated curve. The apparatus may use the curve to determine curve-fitted points to schedule virtual users at times corresponding to the curve-fitted points. To instantiate the virtual users, the system may use coroutines to reduce computational requirements for instantiating the virtual users.