Disclosed arc a messaging system. apparatuses circuits and methods of operation thereof. A messaging client device is adapted to receive an impermanent message and to manage the received message in accordance with a message management policy associated with the message. An impermanent messaging server is adapted to validate said messaging client device as complying with message management policies prior to authorizing transmission of the message to said messaging client device.

Disclosed arc a messaging system. apparatuses circuits and methods of operation thereof. A messaging client device is adapted to receive an impermanent message and to manage the received message in accordance with a message management policy associated with the message. An impermanent messaging server is adapted to validate said messaging client device as complying with message management policies prior to authorizing transmission of the message to said messaging client device.

Systems and methods are disclosed for subscribing to messages generated from a plurality of edge devices. One method comprises receiving, at a cloud platform from a plurality of edge devices, a plurality of messages that comply with a common schema and receiving, at the cloud platform from a custom application, an annotation stream request to generate at least one annotation stream and an annotation filter request to generate one or more annotation filters. The at least one annotation stream and the one or more annotation filters are then generated by the cloud platform. Based on the one or more filters, one or more of the plurality of messages are published, by the cloud platform, to the at least one annotation stream.

Systems and methods are disclosed for subscribing to messages generated from a plurality of edge devices. One method comprises receiving, at a cloud platform from a plurality of edge devices, a plurality of messages that comply with a common schema and receiving, at the cloud platform from a custom application, an annotation stream request to generate at least one annotation stream and an annotation filter request to generate one or more annotation filters. The at least one annotation stream and the one or more annotation filters are then generated by the cloud platform. Based on the one or more filters, one or more of the plurality of messages are published, by the cloud platform, to the at least one annotation stream.

At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.

At least some embodiments, a system includes a memory, and a processor configured to convert an audio stream of a speech of a customer during a customer call session into customer-originated text. The customer-originated text is displayed in a first chat interface. A request from a first call center agent is sent to a second call center agent via the first chat interface to interact with the customer during the customer call session and displayed in a second chat interface. The second agent is allowed to participate in the customer call session when the second call center agent accepts the request from the first call center agent. First agent-originated text and second agent-originated text during the customer call session is merged to form a combined agent-originated text and synthesized to computer-generated agent speech having a voice of a computer-generated agent based on the combined agent-originated text communicated to the customer over the voice channel.

A method in a first wireless communication device for displaying current location information representing a current location of a second wireless communication device. The method entails, from within a communication application executing on a processor of the first wireless communication device, receiving the current location information representing the current location of the second wireless communication device, performing a reverse look-up of the received current location of the second wireless communication device to determine address information, displaying a map from within the communication application, and identifying the received current location information on the displayed map with a name associated with the determined address information.

A method in a first wireless communication device for displaying current location information representing a current location of a second wireless communication device. The method entails, from within a communication application executing on a processor of the first wireless communication device, receiving the current location information representing the current location of the second wireless communication device, performing a reverse look-up of the received current location of the second wireless communication device to determine address information, displaying a map from within the communication application, and identifying the received current location information on the displayed map with a name associated with the determined address information.

Systems and methods are provided that facilitate selecting videos to share in a messaging session such as group video chat. In one or more aspects, a system is provided that includes an interface component configured to generate a graphical user interface that facilitates selecting by a user of the device, one or more videos provided by a remote streaming media provider, for sharing with one or more other users in association with a messaging session between the user and the one or more other users, the interface comprising a plurality of input categories including at least one video selection category corresponding to information identifying a set of videos associated with a shared attribute. The system further includes a presentation component configured to display the graphical user interface via a display screen of the device in response to a request.

A shared terminal includes: circuitry to control a display to display an image to a plurality of users, the plurality of users sharing a use of the shared terminal, and obtain, from a first privately-owned terminal owned by a first user of the plurality of users, first terminal identification information for identifying the first privately-owned terminal; a transmitter to transmit, to a terminal management server, an authentication request for authenticating the first privately-owned terminal to allow login of the first user into the shared terminal, the authentication request including the first terminal identification information of the first privately-owned terminal; and a receiver to receive an authentication result indicating whether the first privately-owned terminal is authenticated to allow login of the first user, from the terminal management server. When the authentication result indicates that the first privately-owned terminal is a legitimate terminal and login of the first user is successful, the circuitry controls the display to display a screen for allowing the plurality of users including the first user to draw an image. When the authentication result indicates that the first privately-owned terminal is not a legitimate terminal and login of the first user fails, the circuitry controls the display to display a screen with an error message.