Systems and methods are provided for timing message notifications to be provided to mobile device users based on their geographic locations with respect to geographic areas associated with a threshold level of content consumption. The timing of message notifications may be controlled in order to optimize the chances of delivering targeted content to a mobile device user based on the current geographic location of the user's device relative to a threshold level of content consumption area. As mobile device users may be more likely to launch a client application in a place where other users are currently consuming content, a general message notification sent to the user's device located in a geographic area associated with a threshold level of content consumption, may increase the likelihood that the user will launch the client application and thereby, allow targeted content to be delivered to the user's mobile device.

A method according to one embodiment is for transmitting a message. In one embodiment, one or more processor of a messaging system identifies a certain message of the messaging system, the certain message being a blocked message intended for transmission to a certain user of the messaging system. In one embodiment, the one or more processor further determines one or more of a popularity of content of the certain message and a relevance of content of the certain message to the certain user, the certain user being a prospective recipient of a message. In one embodiment, the one or more processor transmits a message to the certain user responsively to a result of the determining of the one or more of a popularity of content of the certain message and a relevance of content of the certain message to the certain user of the messaging system.

A method according to one embodiment is for transmitting a message. In one embodiment, one or more processor of a messaging system identifies a certain message of the messaging system, the certain message being a blocked message intended for transmission to a certain user of the messaging system. In one embodiment, the one or more processor further determines one or more of a popularity of content of the certain message and a relevance of content of the certain message to the certain user, the certain user being a prospective recipient of a message. In one embodiment, the one or more processor transmits a message to the certain user responsively to a result of the determining of the one or more of a popularity of content of the certain message and a relevance of content of the certain message to the certain user of the messaging system.

Methods, systems, and media for generating a notification in connection with a video content item are provided. In some embodiments, the method comprises: causing a video content item and a message interface to be presented on a plurality of user devices, wherein the video content item is created by a content creator; receiving, from at least a portion of the plurality of user devices, a plurality of messages via the message interface; identifying at least one topic included in a portion of the plurality of messages within a given period of time; causing a notification that indicates the at least one topic to be superimposed on the presentation of the video content item on the plurality of user devices; determining that the at least one topic is no longer included in more than a predetermined number of the plurality of messages; and causing presentation of the notification to be inhibited on the plurality of user devices.

A computer-implemented method and an apparatus for notifying customers of agent's availability is disclosed. An input indicative of a customer seeking an interaction with an agent of an enterprise is received on a first interaction channel. Subsequent to receiving the input, it is determined whether at least one agent is available for interacting with the customer. If no agent is available for interacting with the customer, a status message including an estimate of a waiting time for the interaction with the agent is provided to the customer. Subsequent to detecting the availability of the agent, a notification is provided to the customer for informing the customer of the availability of the agent. An interaction is facilitated between the customer and the agent subsequent to providing the notification to the customer. The interaction is facilitated on the first interaction channel or a second interaction channel different than the first interaction channel.

A computer-implemented method and an apparatus for notifying customers of agent's availability is disclosed. An input indicative of a customer seeking an interaction with an agent of an enterprise is received on a first interaction channel. Subsequent to receiving the input, it is determined whether at least one agent is available for interacting with the customer. If no agent is available for interacting with the customer, a status message including an estimate of a waiting time for the interaction with the agent is provided to the customer. Subsequent to detecting the availability of the agent, a notification is provided to the customer for informing the customer of the availability of the agent. An interaction is facilitated between the customer and the agent subsequent to providing the notification to the customer. The interaction is facilitated on the first interaction channel or a second interaction channel different than the first interaction channel.

A communication system comprises a communication device and a server system. The communication system obtains permission to perform a function related to the communication device from a user, performs a predetermined process of obtaining permission to perform a predetermined function from the user, if the predetermined function that the user does not permit the server system to perform is added as the function, performs the function that the user permits the server system to perform in advance, if an instruction for performing the function that the user permits the server system to perform in advance is inputted into a voice control device with a voice, after the predetermined process is performed and in a state where the permission to perform the predetermined function is not obtained from the user, and performs a process corresponding to the function.

A communication system comprises a communication device and a server system. The communication system obtains permission to perform a function related to the communication device from a user, performs a predetermined process of obtaining permission to perform a predetermined function from the user, if the predetermined function that the user does not permit the server system to perform is added as the function, performs the function that the user permits the server system to perform in advance, if an instruction for performing the function that the user permits the server system to perform in advance is inputted into a voice control device with a voice, after the predetermined process is performed and in a state where the permission to perform the predetermined function is not obtained from the user, and performs a process corresponding to the function.

This application relates to a systems and methods for trending issue identification in text streams. In one embodiment, a method for improving resolution of a trending issue identified in a set of text streams includes presenting a user interface of an application that is being executed by a computing device. The method also includes receiving a notification including the trending issue that has been identified in the set of text streams based at least in part on textual analysis performed on the set of text streams, and presenting the trending issue on the user interface of the application to enable an action to be performed to resolve the trending issue.

The present disclosure relates to a pre-5.sup.th-Generation (5G) or 5G communication system to be provided for supporting higher data rates Beyond 4.sup.th-Generation (4G) communication system such as long term evolution (LTE). A method for handling reception of a plurality of media streams in a mission critical (MC) system is provided. The method includes transmitting, by an MC server, a request to each of one or more receiving devices for receiving a plurality of media streams from a plurality of transmitting devices; receiving, by the MC server, a response from each one of the one or more receiving devices for receiving a number of media streams among the plurality of media streams transmitted by the one or more of the plurality of transmitting devices and updating the number of media streams to be received by each one of the one or more receiving devices as a counter value; identifying, by the MC server, the one or more receiving devices intended to receive the media streams from the one or more of the plurality of transmitting devices based on a synchronization source (SSRC) identifier associated with media streams of each of the one or more of the plurality of transmitting devices and the counter value; and transmitting, based on the SSRC identifier and the counter value, by the MC server, media streams from the one or more of the plurality of transmitting devices to the identified one or more receiving devices.