An example method of controlling notifications to a user of an electronic messaging system comprises controlling communication of a notification associated with a thread of the electronic messaging system to the user based on a determined level of interest of the user in a topic of the thread and at least one of: the obtained timing information relating to the timing of the most recent notification associated with the thread; and an obtained measure of similarity between the topic of the thread and a second topic associated with the most recent notification associated with the thread.

An example method of controlling notifications to a user of an electronic messaging system comprises controlling communication of a notification associated with a thread of the electronic messaging system to the user based on a determined level of interest of the user in a topic of the thread and at least one of: the obtained timing information relating to the timing of the most recent notification associated with the thread; and an obtained measure of similarity between the topic of the thread and a second topic associated with the most recent notification associated with the thread.

Examples described herein include systems and methods for management of contextual notifications on user devices. Entities can be categorized as VIP status based on scoring profiles sent from a management server to the user device. Applications on the user device can implement an SDK that reads the profiles and sets certain actions to boost scores and others to reduce scores. These local VIP scores can be sent periodically from the user device to the management server. The management server can use them in conjunction with global VIP scores for the same entities to create aggregated VIP information. This can be sent back to the user device, allowing the user device to then visualize different notifications or workflows based on whether an entity's aggregated VIP information exceeds one or more thresholds.

Examples described herein include systems and methods for management of contextual notifications on user devices. Entities can be categorized as VIP status based on scoring profiles sent from a management server to the user device. Applications on the user device can implement an SDK that reads the profiles and sets certain actions to boost scores and others to reduce scores. These local VIP scores can be sent periodically from the user device to the management server. The management server can use them in conjunction with global VIP scores for the same entities to create aggregated VIP information. This can be sent back to the user device, allowing the user device to then visualize different notifications or workflows based on whether an entity's aggregated VIP information exceeds one or more thresholds.

Disclosed is a method, system, and non-transitory computer-readable record medium for protecting content copyright in a chatroom. A content protection method includes adding, by at least one processor, a mark to content in a chatroom, the mark including chatroom information for identifying the chatroom in response to a user request from a user associated with the content in the chatroom, and executing, by the at least one processor, a function corresponding to the user request using the content to which the mark is added.

Disclosed is a method, system, and non-transitory computer-readable record medium for protecting content copyright in a chatroom. A content protection method includes adding, by at least one processor, a mark to content in a chatroom, the mark including chatroom information for identifying the chatroom in response to a user request from a user associated with the content in the chatroom, and executing, by the at least one processor, a function corresponding to the user request using the content to which the mark is added.

Methods and systems are disclosed herein for using machine learning to send notifications. A computer system may receive a message and may determine a sentiment level and/or an urgency level associated with the message. The computer system may use the sentiment level and/or urgency level to predict when the user will respond to the message. The computer system may compare the predicted response time with one or more thresholds to determine a time to send a notification for the message to the user device.

Message notifications to an accessory from a mobile communication device are provided according to some embodiments of the invention. When a message such as a text message, email, and/or voicemail is received at a mobile communication device, the mobile communication device can notify an attached accessory that a message has been received. In response, the accessory can request the full message, media associated with the message, an attachment to the message, and/or an audio/video stream of the message for presentation to a user.

Message notifications to an accessory from a mobile communication device are provided according to some embodiments of the invention. When a message such as a text message, email, and/or voicemail is received at a mobile communication device, the mobile communication device can notify an attached accessory that a message has been received. In response, the accessory can request the full message, media associated with the message, an attachment to the message, and/or an audio/video stream of the message for presentation to a user.

A mobile dashboard for automated contact center testing gives up-to-the-minute status reports on your customer experience, enabling you to make operational decisions and drill down to the source of an issue while on the go. A mobile-optimized executive dashboard display can be customized for each unique user, so business and technical stakeholders can filter the display for the customer experience (CX) metrics that are most relevant to them, and configure push notification alerts accordingly.