Disclosed is a system. A system according to an embodiment includes: a first electronic device which includes a wireless communication circuit, a microphone, and a speaker, at least one processor which is a part of the first electronic device or remotely communicates with the electronic device; and at least one memory which resides on the first electronic device or on the outside of the first electronic device while operatively connected with the at least one processor, wherein the memory can store instructions which, when executed, cause the processor to: receive through the microphone a voice input including a request for performing a task that uses the first electronic device and is related to the transmission of data to a second external device; extract at least one parameter from the voice input; perform the task by using the wireless communication circuit; and transmit at least a portion of the at least one parameter to the second external device. Other embodiments understood through the present specification are also passible.

Disclosed is a system. A system according to an embodiment includes: a first electronic device which includes a wireless communication circuit, a microphone, and a speaker, at least one processor which is a part of the first electronic device or remotely communicates with the electronic device; and at least one memory which resides on the first electronic device or on the outside of the first electronic device while operatively connected with the at least one processor, wherein the memory can store instructions which, when executed, cause the processor to: receive through the microphone a voice input including a request for performing a task that uses the first electronic device and is related to the transmission of data to a second external device; extract at least one parameter from the voice input; perform the task by using the wireless communication circuit; and transmit at least a portion of the at least one parameter to the second external device. Other embodiments understood through the present specification are also passible.

A computer-implemented method and an apparatus for notifying customers of agent's availability is disclosed. An input indicative of a customer seeking an interaction with an agent of an enterprise is received on a first interaction channel. Subsequent to receiving the input, it is determined whether at least one agent is available for interacting with the customer. If no agent is available for interacting with the customer, a status message including an estimate of a waiting time for the interaction with the agent is provided to the customer. Subsequent to detecting the availability of the agent, a notification is provided to the customer for informing the customer of the availability of the agent. An interaction is facilitated between the customer and the agent subsequent to providing the notification to the customer. The interaction is facilitated on the first interaction channel or a second interaction channel different than the first interaction channel.

A computer-implemented method and an apparatus for notifying customers of agent's availability is disclosed. An input indicative of a customer seeking an interaction with an agent of an enterprise is received on a first interaction channel. Subsequent to receiving the input, it is determined whether at least one agent is available for interacting with the customer. If no agent is available for interacting with the customer, a status message including an estimate of a waiting time for the interaction with the agent is provided to the customer. Subsequent to detecting the availability of the agent, a notification is provided to the customer for informing the customer of the availability of the agent. An interaction is facilitated between the customer and the agent subsequent to providing the notification to the customer. The interaction is facilitated on the first interaction channel or a second interaction channel different than the first interaction channel.

Systems and methods for incentivizing responses to messages via compensation. A method comprises using machine readable instructions to: (a) receive a receiving message; (b) identify in a system database a compensation message that: (i) has a reply compensation deadline time that is greater than or equal to a receiving message time; and (ii) a recipient of said receiving message is the same as a sender of said compensation message; (c) adjust a compensation amount based on a difference between said reply compensation deadline time and said receiving message time; and (d) trigger a compensation to a recipient of said compensation message.

Systems and methods for incentivizing responses to messages via compensation. A method comprises using machine readable instructions to: (a) receive a receiving message; (b) identify in a system database a compensation message that: (i) has a reply compensation deadline time that is greater than or equal to a receiving message time; and (ii) a recipient of said receiving message is the same as a sender of said compensation message; (c) adjust a compensation amount based on a difference between said reply compensation deadline time and said receiving message time; and (d) trigger a compensation to a recipient of said compensation message.

Systems, methods, and computer-readable media for providing cross device messaging and enhanced synchronization of messages. In some configurations, a distributed service platform may store a user profile. The user profile may include device information (i) indicating active devices associated with the user profile and capabilities of the active devices and (ii) one or more potential relay devices for relaying messages to the active devices. The user profile may be provided to a first device among the active devices referenced in the device information. A signal may be received from the first device that includes a message designating one or more recipient devices from the active devices. One or more relay devices may be selected from the one or more potential relay devices in response to receiving the signal, and the signal may be sent to the one or more relay devices.

Systems, methods, and computer-readable media for providing cross device messaging and enhanced synchronization of messages. In some configurations, a distributed service platform may store a user profile. The user profile may include device information (i) indicating active devices associated with the user profile and capabilities of the active devices and (ii) one or more potential relay devices for relaying messages to the active devices. The user profile may be provided to a first device among the active devices referenced in the device information. A signal may be received from the first device that includes a message designating one or more recipient devices from the active devices. One or more relay devices may be selected from the one or more potential relay devices in response to receiving the signal, and the signal may be sent to the one or more relay devices.

The present disclosure provides a system and method of sending and receiving messages from a first device or sender to a second device or receiver through the internet messaging application in the absence of internet connectivity is the first-of-its-kind feature that ensures ‘delivery of messages’ at all times. When the user is temporarily disconnected from the internet, still they can send the message by selecting the ‘SMS’ option and the message will be delivered instantly to the recipient's message folder. Once the internet is resumed, the same message will he automatically sent also to the recipient's Internet message folder. This device independent application allows the users to access this feature from a smart mobile phone, a tablet computer, a laptop computer and a desktop computer etc. Incorporating the feature of sending internet messages without the net connectivity by using the internet messaging application in the absence of internet connectivity ensures a smooth flow of communication.

The present disclosure provides a system and method of sending and receiving messages from a first device or sender to a second device or receiver through the internet messaging application in the absence of internet connectivity is the first-of-its-kind feature that ensures ‘delivery of messages’ at all times. When the user is temporarily disconnected from the internet, still they can send the message by selecting the ‘SMS’ option and the message will be delivered instantly to the recipient's message folder. Once the internet is resumed, the same message will he automatically sent also to the recipient's Internet message folder. This device independent application allows the users to access this feature from a smart mobile phone, a tablet computer, a laptop computer and a desktop computer etc. Incorporating the feature of sending internet messages without the net connectivity by using the internet messaging application in the absence of internet connectivity ensures a smooth flow of communication.