Sales people (agents) get engaged with a lot of contacts from past, present and future prospects that manifests on multiple contact platforms. They end up having their contacts and calendars split in multiple places including communication and messages leading to inefficiencies, loss of business and delayed response time to the end customer. Customer Relationship Management today is still a one dimensional tool, one that featured Email as the core for direct agent-client relationship. CRM should be redefined and relabeled as Communication Management to open up the idea that relationships with clients are developed across multiple platforms though multiple channels. As will be understood by reading below, the invention accomplishes this in an elegant manner. The phrases Communication Management in the main patent title and Customer Relationship Management (CRM) have the same semantics in this document.

In an embodiment of the present invention, a first message is determined. The first message is associated with two or more users. The two or more users include a sender of the first message and one or more recipients of the first message. In response to determining that a first user of the two or more users is currently generating a second message, which is a response to the first message, it is determined whether a second user of the two or more users of the first message is currently generating a third message, which is a response to the first message. In response to determining that the second user is currently generating the third message, the first user is notified that the second user is currently generating the third message, and the second user is notified that the first user is currently generating the second message.

In an embodiment of the present invention, a first message is determined. The first message is associated with two or more users. The two or more users include a sender of the first message and one or more recipients of the first message. In response to determining that a first user of the two or more users is currently generating a second message, which is a response to the first message, it is determined whether a second user of the two or more users of the first message is currently generating a third message, which is a response to the first message. In response to determining that the second user is currently generating the third message, the first user is notified that the second user is currently generating the third message, and the second user is notified that the first user is currently generating the second message.

Collaborating on documents by e-mail may be streamlined into a unified process. In one example, a user creates a document in an online document service, and sends the document to collaborators by mailing a link to the document. The document may have permissions set so that the creator of the document, and any user on the e-mail distribution list, can read and edit the document. When a user receives the e-mail, that user may open and edit the document. Upon closing the editing application, the user may be presented with an appropriate interface to create a reply e-mail.

Apparatuses and methods for a wireless communication device having multiple Subscriber Identity Modules (SIMs) in which a first SIM is associated with an Internet Protocol (IP) Multimedia Subsystem (IMS) subscription used for IMS services. The method includes but not limited to, attaching the IMS subscription to a first cell of a packet-switched cellular network, determining a cause of IMS voice service being not currently available at the IMS subscription, determining availability of a wireless local area network (WLAN) connection at the IMS subscription, and providing voice service at the IMS subscription based on the cause of IMS voice service being not currently available and the availability of the WLAN connection at the IMS subscription.

A mail server displays a list of mail addresses of the sources of mails matching with an extraction condition for inappropriate mails, the list being classified into levels which are divided according to the transmission status of mails matching with the extraction condition for each mail address. Then, in response to the selection of one of the mail addresses from the displayed list, the mail server displays the transition of the transmission status of the mails which match with the extraction condition and have the selected mail address.

Techniques for prospective contact ranking of address book entries are described. In one embodiment, an apparatus may comprise a client front-end component operative to receive a prospective contact display prompt from a client application on a client device, the client application associated with a user account; receive an address book from the client device, the address book comprising a plurality of address book entries; and send the ordered prospective contact list to the client application on the client device; a prospective contact list component operative to determine a prospective contact list based on the address book, the prospective contact list comprising a plurality of prospective contacts; and a contact ranking component operative to determine a ranking weight for each of the plurality of prospective contacts; and generate an ordered prospective contact list by ordering the prospective contact list based on the ranking weights. Other embodiments are described and claimed.

In an embodiment of the present invention, a first message is determined. The first message is associated with two or more users. The two or more users include a sender of the first message and one or more recipients of the first message. In response to determining that a first user of the two or more users is currently generating a second message, which is a response to the first message, it is determined whether a second user of the two or more users of the first message is currently generating a third message, which is a response to the first message. In response to determining that the second user is currently generating the third message, the first user is notified that the second user is currently generating the third message, and the second user is notified that the first user is currently generating the second message.

An online system receives third party hashes for a plurality of targeted users and generates local hashes for one or more local users of the online system. The online system identifies as matched users those local users with local hashes that match those of the third party hashes. The online system generates one or more inferred identifiers for each of the one or more local users, the inferred identifiers being of the same type as the local unique identifiers, and the inferred identifiers generated based on characteristics of each corresponding local user. The online system identifies as inferred matched users at least one of the local users that have local hashes of corresponding inferred identifiers that match a third party hash of a third party unique identifier. The online system provides, to a third party system, a selection including the matched users and a selection including the inferred matched users.

Apparatuses and methods for a wireless communication device having multiple Subscriber Identity Modules (SIMs) in which a first SIM is associated with an Internet Protocol (IP) Multimedia Subsystem (IMS) subscription used for IMS services. The method includes but not limited to, attaching the IMS subscription to a first cell of a packet-switched cellular network, determining a cause of IMS voice service being not currently available at the IMS subscription, determining availability of a wireless local area network (WLAN) connection at the IMS subscription, and providing voice service at the IMS subscription based on the cause of IMS voice service being not currently available and the availability of the WLAN connection at the IMS subscription.