Disclosed are various embodiments for processing electronic messages and/or reply electronic messages. A contact entry associated with a user issue is created. A unique token associated with the contact entry is generated. Electronic messages sent to the user are generated with a reply-to address that incorporates the token.

In an embodiment of the present invention, a first message is determined. The first message is associated with two or more users. The two or more users include a sender of the first message and one or more recipients of the first message. In response to determining that a first user of the two or more users is currently generating a second message, which is a response to the first message, it is determined whether a second user of the two or more users of the first message is currently generating a third message, which is a response to the first message. In response to determining that the second user is currently generating the third message, the first user is notified that the second user is currently generating the third message, and the second user is notified that the first user is currently generating the second message.

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

In an embodiment of the present invention, a first message is determined. The first message is associated with two or more users. The two or more users include a sender of the first message and one or more recipients of the first message. In response to determining that a first user of the two or more users is currently generating a second message, which is a response to the first message, it is determined whether a second user of the two or more users of the first message is currently generating a third message, which is a response to the first message. In response to determining that the second user is currently generating the third message, the first user is notified that the second user is currently generating the third message, and the second user is notified that the first user is currently generating the second message.

A method, system, and computer program product for Internet of Things (IoT) network-connected devices. Embodiments include methods and systems for registering one or more listener devices (e.g., mobile phones or tablets, etc.) to receive messages from one or more notification devices (e.g., web cameras, etc.). A notification server is selected from among multiple notification servers to receive notification messages from the notification devices and then to forward (e.g., through a push service, etc.) portions of or variations of the notification messages to the listener devices. In some embodiments, the selection of the notification server is based on load balancing between the multiple notification servers and/or push servers. In some embodiments, the selection of a notification server and/or push server is based on a provisioning file.

Disclosed are an email processing method and device. The method includes: acquiring attachments of all the emails in a predetermined file folder of an email account; and determining emails corresponding to the attachments; exhibiting the attachments of all the emails in a first predetermined manner; and processing links of the emails corresponding to the attachments, such that a user is capable of performing operations for the corresponding emails via the links. With the email processing method and device according to the embodiments of the present disclosure, while attachments in a predetermined file folder of an email account are exhibited in a list form, links of emails corresponding to the attachments are provided, such that a user is capable of performing operations for the emails via the links corresponding to the emails while checking the attachments.

A mail server displays a list of mail addresses of the sources of mails matching with an extraction condition for inappropriate mails, the list being classified into levels which are divided according to the transmission status of mails matching with the extraction condition for each mail address. Then, in response to the selection of one of the mail addresses from the displayed list, the mail server displays the transition of the transmission status of the mails which match with the extraction condition and have the selected mail address.

Communication methods, systems, servers, and client devices in a user-interactive system are provided herein. In an exemplary method, a communication interface can be started via a first user-interactive client by a first user to communicate with one or more communication tools via a communication backend server. The first user-interactive client can obtain and display a plurality of second user IDs of second users. The first user-interactive client can receive one or more second user IDs selected by the first user to add to a communication group. The first user-interactive client can send to the communication backend server a message for joining the communication group containing the one or more second user IDs. After receiving an accepting message from the communication backend server, during a user-interactive operation, the first user-interactive client can communicate with a second client corresponding to a user ID contained in the accepting message.

Embodiments of the present invention provide methods, computer program products, and systems for selecting subsets of participants in electronic message threads. Embodiments of the present invention can be used to exclude participants based, at least in part, on activity level from message conversations, thereby streamlining message conversation and reducing unwanted message communications.

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber's configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.