[Problem] When a communication apparatus that is the communication partner is called via a relay device, the transmission control mode of a voice signal can be switched according to the capability of the communication partner. [Solution] A relay device (2) includes a telephone relay unit (3), a network communication relay unit (4), and a wireless communication relay unit (5). The wireless communication relay unit (5) includes a plurality of external apparatus interfaces, and an analog repeater (25), a digital repeater (27), or the like is connected to each external apparatus interface. If an SIP telephone (20) has called an analog transceiver (27), the relay device (2) obtains the address and apparatus type of the analog transceiver (27) from call information, and transmits a voice signal to the analog transceiver (27) using a transmission control mode (VOX mode) that suits the analog transceiver (27).

Novel tools and techniques are provided for implementing programmatical public switched telephone network (“PSTN”) trunking for cloud hosted applications. In various embodiments, a computing system may determine one or more first network interconnection characteristics associated with a first entity service provider within a call service network operated by a call network service provider. Based on the determined one or more first network interconnection characteristics associated with the first entity service provider, the computing system may cause a network provisioning application layer to establish one or more network interconnections between a first network associated with the first entity service provider and the call service network, in some cases, by establishing shared peering connections between the first network and the call service network. The shared peering connections may enable a plurality of customers of the first entity service provider to establish call service connections that are shared over the shared peering connections.

A system comprises a service platform comprising an applications server. The applications server is configured to receive an inbound communication, route the inbound communication to a speech-enabled intelligent script, the speech-enabled intelligent script comprising one or more of predetermined prompts and dynamically-generated prompts, and determine a source of the inbound communication and a destination of the inbound communication. The applications server is configured to determine that at least one prior inbound communication directed to the destination has been received from the source of the inbound communication. The applications server is configured to receive, in response to at least one predetermined prompt or dynamically-generated prompt, a request for direct contact information associated with the destination of the inbound communication. The applications server is configured to send, to the source of the inbound communication, a message comprising the direct contact information for the destination of the inbound communication.

A video voicemail recording system enables a caller to leave a conventional audio voicemail message over the telephony connection used for routing a call or to leave a message of a different communication modality using a client application at the calling device. A call is routed to a client device from a calling device. In-call options for selection at the calling device are presented responsive to the call going unanswered, in which a first in-call option allows an operator of the calling device to record an audio-only voicemail message over the telephony service and a second in-call option allows the operator of the calling device to record or input a message of a second communication modality (e.g., a video message). A request to open the client application at the calling device is transmitted responsive to a selection of the second in-call option. The message is received in response thereto.

Aspects of the present disclosure are directed to providing remote services for endpoint devices of a plurality disparate client entities. In an example embodiment, an apparatus includes a computing server configured to provide communication services, based on instructions written using a first language, for a plurality of endpoint devices respectively associated with a plurality of disparate client entities according to instructions written in a second language and responsive to client-specific sets of control data. The client-specific sets of control data are written in a second language and may be derived from a template.

Novel tools and techniques are provided for implementing originating number or address-based route determination and routing. In various embodiments, a computing system may receive, from a first router among a plurality of routers in a first network operated by a first service provider, first SIP data, the first SIP data indicating a request to initiate a SIP-based media communication session between a calling party at an originating address in an originating network and a called party at a terminating address in a terminating network. The computing system may determine a communication route among a plurality of routes through the plurality of routers in the first network for establishing the SIP-based media communication session, based at least in part on the originating address, and may establish the SIP-based media communication session between the calling party and the called party via the determined communication route.

Novel tools and techniques are provided for implementing originating number or address-based route determination and routing. In various embodiments, a computing system may receive, from a first router among a plurality of routers in a first network operated by a first service provider, first SIP data, the first SIP data indicating a request to initiate a SIP-based media communication session between a calling party at an originating address in an originating network and a called party at a terminating address in a terminating network. The computing system may determine a communication route among a plurality of routes through the plurality of routers in the first network for establishing the SIP-based media communication session, based at least in part on the originating address, and may establish the SIP-based media communication session between the calling party and the called party via the determined communication route.

A method, device and system for providing user-centric connections to a location comprising digital collaboration tools, as well as software for carrying out the method. The method includes a network device having a beacon system for proximity detection and a BYOD (Bring Your Own Device). A confirmed BYOD proximity can be used to initiate the setup of a data channel between the network device and the BYOD, and further join the BYOD to a UC (Unified Communications systems and tools) session.

A system, server, and method of DTMF detection in a VoIP network.

A system, server, and method of DTMF detection in a VoIP network.