A first UE receives a first Session Initiation Protocol (SIP) INVITE message requesting the first UE to place the RTT call on hold, during an ongoing Real-Time Text (RTT) call with a second UE. In response to the first SIP INVITE message, the first UE sends a first SIP 200 OK message to the second UE, and the first SIP 200 OK message indicates that the first UE is not allowed to send and receive media data. After sending the first SIP 200 OK message, the first UE receives a second SIP INVITE message requesting the first UE to resume the RTT call. In response to the second SIP INVITE message, the first UE sends a third SIP INVITE message to the second UE, and the third SIP INVITE message indicates that the first UE is allowed to send and receive media data.

Disclosed is a reaction display method performed by a computer apparatus including processing circuitry, the reaction display method including displaying, by the processing circuitry, a content sharing screen with a voice over Internet protocol (VoIP) call screen during a VoIP call, the content sharing screen including shared media content, and a user of the computer apparatus participating in the VoIP call, receiving, by the processing circuitry, a position at which a reaction is input from the user during the VoIP call, sending reaction information and the position to at least one other user participating in the VoIP call, the reaction information corresponding to the reaction, and displaying an indication of the reaction on the VoIP call screen or the content sharing screen based on the position.

Disclosed is a reaction display method performed by a computer apparatus including processing circuitry, the reaction display method including displaying, by the processing circuitry, a content sharing screen with a voice over Internet protocol (VoIP) call screen during a VoIP call, the content sharing screen including shared media content, and a user of the computer apparatus participating in the VoIP call, receiving, by the processing circuitry, a position at which a reaction is input from the user during the VoIP call, sending reaction information and the position to at least one other user participating in the VoIP call, the reaction information corresponding to the reaction, and displaying an indication of the reaction on the VoIP call screen or the content sharing screen based on the position.

A request for a contact center agent interaction is received from a user device associated with a first user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The waiting users include a second user. from the second user A favorable indication of the first user is received from the second user. A position of the first user in the contact center queue is modified based on the favorable indication. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the first user is removed from the virtual waiting room.

A request for a contact center agent interaction is received from a user device associated with a first user. The user device is connected to a virtual waiting room that includes waiting users of a contact center queue. The waiting users include a second user. from the second user A favorable indication of the first user is received from the second user. A position of the first user in the contact center queue is modified based on the favorable indication. Responsive to an indication to activate a private session between the user device and an agent device associated with a contact center agent, the first user is removed from the virtual waiting room.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

In some embodiments, the present invention provides for a computer-implemented method, including: causing, by a specifically programmed computer call management communication system, to transform, over a computer network, computing devices of users, into corresponding specialized call management devices, by having each computing device to execute a specialized call management client software application being in electronic communication with the specifically programmed computer call management communication system over the computer network by utilizing SIP; where the specialized call management client software application generates specialized graphical user interfaces configured to allow each user to concurrently initiate and maintain, over the computer network, a plurality of voice communications of distinct types with other users, by, for example, allowing each user to independently and dynamically divert, in real-time, any voice communication of any type to any audio device associated with a corresponding specialized call management device of such user.

One example method of operation may include identifying a call to a mobile device, determining whether the call includes call content data intended for the mobile device, initiating an active session and a time to live (TTL) associated with the call content data, forwarding the call content data to the mobile device when the call includes call content data associated with the caller, and receiving a content confirmation from the mobile device that the call content data was received.

Presented are approaches for dynamic modification of the functionality of a RTC session including one or more data streams between participants to the real-time communication session (100). Embodiments of the present invention are therefore directed toward enabling the functionality of a RTC system to be modified, extended and/or improved while it is implementing a RTC session. Exemplary embodiments include: identifying a request for a first algorithm (A1) of a set of algorithms (A1, A2, A3); and dynamically modifying the functionality of the real-time communications session by adding the first algorithm (A1) to the real-time communication session (100) as a virtual participant employing at least one data stream out of the one or more data streams.

Presented are approaches for dynamic modification of the functionality of a RTC session including one or more data streams between participants to the real-time communication session (100). Embodiments of the present invention are therefore directed toward enabling the functionality of a RTC system to be modified, extended and/or improved while it is implementing a RTC session. Exemplary embodiments include: identifying a request for a first algorithm (A1) of a set of algorithms (A1, A2, A3); and dynamically modifying the functionality of the real-time communications session by adding the first algorithm (A1) to the real-time communication session (100) as a virtual participant employing at least one data stream out of the one or more data streams.