A method for managing callers into a conference system having a specific conferee limit for servers has steps as follow: for a first caller over the limit for a first conference server, the first caller electing a first conference, establishing a first tie line to a second conference server, and placing the first caller in a continuation of the first conference in the second conference server, for a subsequent caller over the limit, electing to join the first conference, placing the subsequent caller in the continuation in the second conference server, and for a subsequent caller electing to join a conference other than the first conference, determining that there is a listener in the first conference, moving the listener to the continuation in the second conference server, and accommodating the subsequent caller in the first conference server in the conference elected, preserving the single tie line.

A server-side telephone system that accepts Web browser calls. The telephone system can act as an intermediary between multiple call participants, even though each is limited to a single peer to peer connection. This allows providing an interface that enables Web browser call participants to put a call on hold, resume a call from hold, receive an inbound call while already on an existing call, and merge calls into a conference session. The telephone system permits calls to be translated outside the original caller's Web browser call domain, such as to an old telephone network landline, cellular network, Voice over IP network, or other call domain. Media exchanged between parties may include Web browser call participant data for interactive sessions. Conversions between media that are necessary to connect call participants with different systems are possible. Call sessions that are put on hold may be connected to an automated system that provides media, for example “on hold” music.

Methods, apparatuses, and systems are described for dynamically navigating interactive communication systems. An example method may comprise: receiving, from a user device, sound waves or audio information, the sound waves or audio information indicative of a request to initiate an interactive communication session with a communication system of a biller or merchant; interpreting, based on the sound waves or audio information, an intent of the communication session and an identity of the biller or merchant; retrieving a predetermined interaction coding associated with the biller or merchant; and initiating the interactive communication session with the communication system of the biller or merchant based on the predetermined interaction coding.

Methods, devices, and systems are provided for selecting and ordering the firing of application modules based on parameters determined during communication initialization including call type, originator of the call, etc. The module invocation sequence is determined based on criteria determined when a connection is received, which then becomes an attribute of that connection such that subsequent messages belonging to that connection have the same module sequencing applied thereto without re-determining the optimal sequence for each message by analyzing the properties of each message every time.

A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.

A method, computer program product, and computer system for placing, by a computing device, a user into a first queue on a first communication channel to converse with a second user. A trigger may be identified for the first communication channel. The user may be sent a self-service option based upon, at least in part, identifying the trigger for the first communication channel, wherein the self-service option is sent on an alternate communication channel while the user is in the first queue.

A group-based communication platform can present, via a client device of the group-based communication platform, a user interface that includes a user interface element, interaction therewith, invoking a command associated with an external system. Based at partly on receiving an indication of an interaction with the user interface element, the group-based communication platform can cause payload data to be provided to the external system, wherein the payload data is associated with an indication of the command invoked via the interaction. Based at least partly on causing the payload data to be provided to the external system, a response to the payload data can be received and an interactive dialog can be presented via the user interface. The interactive dialog can be configured to prompt a user of the client device for data to be provided to the external system for performing a processing action associated with the command.

A group-based communication platform can present, via a client device of the group-based communication platform, a user interface that includes a user interface element, interaction therewith, invoking a command associated with an external system. Based at partly on receiving an indication of an interaction with the user interface element, the group-based communication platform can cause payload data to be provided to the external system, wherein the payload data is associated with an indication of the command invoked via the interaction. Based at least partly on causing the payload data to be provided to the external system, a response to the payload data can be received and an interactive dialog can be presented via the user interface. The interactive dialog can be configured to prompt a user of the client device for data to be provided to the external system for performing a processing action associated with the command.

A method and devices for handling crossed-invite situations in set-up of IP-based sessions. A local device receives an incoming session invite after sending an outgoing session invite before the outgoing session invite has been accepted. It then determines that the incoming session invite was sent by the remote device to which the outgoing session invite is also addressed. The method includes determining a remote device priority value from identifying information contained in the incoming session invite, comparing the remote device priority value with a local device priority value to determine whether the remote device or the local device is higher priority and, if the remote device is higher priority, canceling the outgoing session invite and displaying an incoming call answer screen for the incoming session invite, and if the local device is higher priority, waiting for cancelation of the incoming session invite and acceptance of the outgoing session invite.

Presented herein are techniques in which a device connects a plurality of user devices to a communication session in which a plurality of participants of the respective plurality of user devices communicate using audio and/or video and determines respective locations of the plurality of user devices. The devices receives, from a particular user device of the plurality of user devices, a request to group the user devices into a plurality of groups to form one or more breakout communication sessions off of the communication session, assigns user devices to respective ones of the plurality of groups based on the respective locations such that user devices at a common location are assigned to a same group, and transmits information identifying the plurality of groups to the particular user device