Presented herein are techniques in which a device connects a plurality of user devices to a communication session in which a plurality of participants of the respective plurality of user devices communicate using audio and/or video and determines respective locations of the plurality of user devices. The devices receives, from a particular user device of the plurality of user devices, a request to group the user devices into a plurality of groups to form one or more breakout communication sessions off of the communication session, assigns user devices to respective ones of the plurality of groups based on the respective locations such that user devices at a common location are assigned to a same group, and transmits information identifying the plurality of groups to the particular user device.

Presented herein are techniques in which a device connects a plurality of user devices to a communication session in which a plurality of participants of the respective plurality of user devices communicate using audio and/or video and determines respective locations of the plurality of user devices. The devices receives, from a particular user device of the plurality of user devices, a request to group the user devices into a plurality of groups to form one or more breakout communication sessions off of the communication session, assigns user devices to respective ones of the plurality of groups based on the respective locations such that user devices at a common location are assigned to a same group, and transmits information identifying the plurality of groups to the particular user device.

A conference service number system enables the reconfiguration of an existing telephone number as a service number usable for selectively routing calls to each of a client endpoint and a dedicated conference software instance. A conferencing system implements separate conferencing software instances for individual operators for whom unique telephone numbers, are assigned. A telephony system facilitates calls to and from telephone numbers and implements a menu system (e.g. an interactive voice response (IVR) menu) for presenting a caller with options to either route a call to a specific telephone number to the subject operator (e.g., to a client device of that operator) or to a conferencing software instance implemented specifically for that operator. The call is accordingly routed to either a device of the operator or to the conferencing software instance based on the selection by the caller.

Information associated with a user and a presentation made by the user is received. A presentation readiness of the user is dynamically detected. One or more of a presentation mode of a presentation software and a recording mode of the presentation software is initiated based on the received information and the dynamically detected presentation readiness.

A system configures a test case including a test script to validate a new product. The test script has a logic flow for communications through a sequence of network nodes and the test case includes pass/fail criteria for parameter data of packets communicated between the sequence of network nodes. The system initiates an automation engine that is configured to execute the test script and validates the new product based on actual parameter data relative to the pass/fail criteria. The system simulates the enhanced calling or messaging communications service to utilize by the new product during the test. The system instantiates a network probe that captures packets of the network nodes and extracts actual parameter data, which is compared to expected parameter data to generate test results relative to the pass/fail criteria. The system can present an indication that the new product passed/failed the test case based on the test results.

Systems and methods for providing a secure conversation gateway by which an audio voice stream is made to be replicable and convertible into other media types are provided. The method includes receiving an audio voice data stream; converting the received audio voice data stream into a predetermined media format; and transmitting the converted audio data stream to a user. The method may also include receiving an interaction event that corresponds to the audio data stream; generating metadata based on the interaction event; and applying a machine learning algorithm to the audio data stream and the metadata in order to generate a response that relates to the audio data stream. The method may also include replicating the audio data stream and distributing copies thereof to a set of recipients.

Systems and methods for providing a secure conversation gateway by which an audio voice stream is made to be replicable and convertible into other media types are provided. The method includes receiving an audio voice data stream; converting the received audio voice data stream into a predetermined media format; and transmitting the converted audio data stream to a user. The method may also include receiving an interaction event that corresponds to the audio data stream; generating metadata based on the interaction event; and applying a machine learning algorithm to the audio data stream and the metadata in order to generate a response that relates to the audio data stream. The method may also include replicating the audio data stream and distributing copies thereof to a set of recipients.

A method for an active call handover, including: receiving, at a mobile network operator (MNO), a handover request to transfer an active call, which is currently active between a first user equipment (UE) and a third-party device, from the first UE to a second UE; sending, by the MNO, a first invitation message to the second UE and a second invitation message to the third-party device; and transferring the active call from the first UE to the second UE.

A method for transferring a call, including: receiving an instruction to transfer a call from a first communication module to a second communication module of a mobile terminal, wherein the first communication module is connected via a wireless near-field connection to the mobile terminal, and wherein the first communication module has a first communication profile of a user, and the second communication module has a second communication profile of the user; deactivating the wireless near-field connection; and transferring the call from the first communication module to the second communication module of the mobile terminal.

Disclosed is a system for providing contact center services in an integrated way, in which a client can receive query processing services by immediately connecting to at least one of other contact center servers operated by service providers cooperating in a link service by a call transfer without changing a preexisting connection state while being initially connected to a specific contact center server, so that a user can use a plurality of query processing services without difficulties by linking the contact center servers operated by the plurality of service providers, thereby minimizing the time, efforts and costs of the user who wants to receive the plurality of query processing services through the plurality of service providers.