The present invention relates to a casing for accommodating a computer based device or an activity board having an input/output port interface and/or an interface in form of a touch sensitive screen, comprising one or more operating means (e.g., levers, handles, buttons, knobs) and/or one or more apertures for interacting with said device, wherein said casing, at least partially, can cover the interface of said device.

The present invention relates to a casing for accommodating a computer based device or an activity board having an input/output port interface and/or an interface in form of a touch sensitive screen, comprising one or more operating means (e.g., levers, handles, buttons, knobs) and/or one or more apertures for interacting with said device, wherein said casing, at least partially, can cover the interface of said device.

A mobile terminal and a method of controlling the operation of the mobile terminal are provided. The method includes placing the mobile terminal in lock mode; if a multi-touch signal including first and second touch signals is detected from a display module, releasing the mobile terminal from the lock mode, the first and second touch signals being touch signals detected from first and second areas, respectively, on the display module; and entering an operating mode which is set to enter upon the touching of the second area. Therefore, it is possible to unlock the mobile terminal and then readily enter a predefined operating mode in response to a multi-touch input detected from certain areas on the display module.

A mobile terminal and a method of controlling the operation of the mobile terminal are provided. The method includes placing the mobile terminal in lock mode; if a multi-touch signal including first and second touch signals is detected from a display module, releasing the mobile terminal from the lock mode, the first and second touch signals being touch signals detected from first and second areas, respectively, on the display module; and entering an operating mode which is set to enter upon the touching of the second area. Therefore, it is possible to unlock the mobile terminal and then readily enter a predefined operating mode in response to a multi-touch input detected from certain areas on the display module.

A system may be configured to receive an indication that a call has been placed (e.g., to a call center), and may provide a customized visual interface. The customized visual interface may include information that is potentially relevant to a user who has placed the call, and may be based on, for example, a user profile or history information, a purchase history of goods or services offered by an entity associated with the called party. The customized visual interface may allow the user to more quickly satisfy the purposes of his or her call than through traditional audio or touchtone menus.

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user's account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.

Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.