A system and method for operating and testing real-time communications between web browsers and contact centers, comprising an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent comprised of agent automation software, injected API shim code, virtual audio devices, audio processing applications, and media servers, capable of performing automated and to end communication testing. In order to provide end to end testing, especially with respect to voice quality, the synthetic agent software may control and monitor the audio channels (both send and receive) of the browser communication session.

A system and method for operating and testing real-time communications between web browsers and contact centers, comprising an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent comprised of agent automation software, injected API shim code, virtual audio devices, audio processing applications, and media servers, capable of performing automated and to end communication testing. In order to provide end to end testing, especially with respect to voice quality, the synthetic agent software may control and monitor the audio channels (both send and receive) of the browser communication session.

Various technologies described herein pertain to controlling migration of a source endpoint in a source telephony system to a destination endpoint in a destination telephony system. The source endpoint is deactivated and the destination endpoint is activated as part of the migration. The migration of endpoints between the source telephony system and the destination telephony system can be performed in an individualized manner. Source information that specifies a state of the source endpoint is retrieved from the source telephony system and destination information that specifies a state of the destination endpoint is retrieved from the destination telephony system. Moreover, a validation is performed concerning whether the source endpoint is migratable to the destination endpoint based on the source information and the destination information. Subsequent to validating that the source endpoint is migratable to the destination endpoint, the migration is performed to deactivate the source endpoint and activate the destination endpoint.

Various technologies described herein pertain to controlling migration of a source endpoint in a source telephony system to a destination endpoint in a destination telephony system. The source endpoint is deactivated and the destination endpoint is activated as part of the migration. The migration of endpoints between the source telephony system and the destination telephony system can be performed in an individualized manner. Source information that specifies a state of the source endpoint is retrieved from the source telephony system and destination information that specifies a state of the destination endpoint is retrieved from the destination telephony system. Moreover, a validation is performed concerning whether the source endpoint is migratable to the destination endpoint based on the source information and the destination information. Subsequent to validating that the source endpoint is migratable to the destination endpoint, the migration is performed to deactivate the source endpoint and activate the destination endpoint.

One embodiment is directed to a system that comprises a plurality of ports configured to establish a plurality of physical information connections and a plurality of physical scanning connections using cables. Each information connection is associated with a respective scanning connection. Each scanning connection is separate from the respective information connection associated with that scanning connection. The system is configured to selectively transmit a respective scanning signal from each port over a respective one of the scanning connections. The system is configured to selectively receive a respective scanning signal at each port from a respective one of the scanning connections. Connection information is derived from the scanning signals communicated over the scanning connections. Other embodiments are disclosed.

Unexpected call disconnection during normal time is prevented. When a gateway device 1 installed on a POI border receives RTP packets even though reception of RTCP packets is stopped, the gateway device 1 generates RTCP packets and sends out the RTCP packets to the gateway device 1's own network side or the gateway device 1 generates a call control signal showing that media transfer is continued and sends out the call control signal to the gateway device 1's own network side. Thereby, even in the case of performing interruption monitoring of RTCP packets within the gateway device 1's own network, it is possible to prevent unexpected call disconnection during normal time accompanying change in RTCP packet sending-out conditions.

A method for configuring a communication system (20) comprising an exchange (34), the method comprising: identifying a type of the exchange; selecting a configuration module (56) adapted to communicate with the identified type of the exchange; and under the control of the selected configuration module, retrieving and analyzing automatically a configuration database from the exchange, and configuring the exchange to provide communication connectivity to both a fixed network and a mobile network.

A telecommunication system is configurable so that there can be flexible control of a switching command issued by an application to a platform where the switching command is executable in (a) a first execution mode in which the switching command is executed simultaneous with switching and verified or (b) a second execution mode in which the switching command is executed immediately and without verification. The application can be run to cause the switching command to be sent to the platform and the platform can execute the switching command received from the application. At least one of testing on a case-by-case basis and deciding which execution mode should be utilized for execution of the switching command can also occur before the sending of the switching command and/or before the executing of the switching command.

An external contact center testing system is integrated with an internal monitoring and diagnostic system to identify and verify a fault condition, and to determine the cause of such fault condition. Test data for each of the stimuli launched into the call center from the external testing system are synced with the monitoring results data generated by the internal monitoring system. The synced results can be analyzed to verify that a true fault has occurred and also to identify both failure conditions and specific hardware malfunctions giving rise to the noted failure. The internal monitoring system can interface with the external testing system to cause one or more testing stimuli to be launched by external testing system. The internal monitoring data can also be linked to the external testing data for drill-down viewing by a user.

Systems, methods, and non-transitory computer-readable storage media which have instructions stored for execution on a processor, for automating the commissioning of a transport network element within a network. A system configured according to this disclosure can be an Automated Commissioning Tool which can initiate communications with a network element on the network. The Automated Commissioning Tool can then retrieve updated firmware corresponding to the network element and configure the network element to have the updated firmware. Finally, the Automated Commissioning Tool can determine, from a network plan, a first port on the network element which is to be connected via a cross-connect to a second port on the network element and establish the cross-connect on the network element. At this point the network element may be commissioned to operate as a transport network element within the network.