An abnormality monitoring system based on a roaming system, including a monitoring host, a mobile device terminal, and a roaming device group, where the roaming device group includes a cluster service host and several roaming hosts; and any one of the roaming hosts is configured to: receive real-time data uploaded by the mobile device terminal; determine, through analysis, whether the real-time data is normal or abnormal; and when determining that the real-time data is abnormal, send a solving policy to the mobile device terminal; or if a solving policy corresponding to the abnormal real-time data cannot be found, report the abnormal real-time data to the monitoring host, and after receiving a solving policy fed back by the monitoring host, send, to the mobile device terminal corresponding to the abnormal real-time data, the solving policy fed back by the monitoring host.

An abnormality monitoring system based on a roaming system, including a monitoring host, a mobile device terminal, and a roaming device group, where the roaming device group includes a cluster service host and several roaming hosts; and any one of the roaming hosts is configured to: receive real-time data uploaded by the mobile device terminal; determine, through analysis, whether the real-time data is normal or abnormal; and when determining that the real-time data is abnormal, send a solving policy to the mobile device terminal; or if a solving policy corresponding to the abnormal real-time data cannot be found, report the abnormal real-time data to the monitoring host, and after receiving a solving policy fed back by the monitoring host, send, to the mobile device terminal corresponding to the abnormal real-time data, the solving policy fed back by the monitoring host.

A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.

A system and method for providing telephone event data are described. The system comprises a communications module; a processor coupled to the communications module; and a memory coupled to the processor, the memory storing processor-executable instructions which, when executed by the processor, configure the processor to receive, via the communications module and from a telco server, telephone event data; translate at least a portion of the telephone event data into a format compliant with a particular application executing on a computing device; and send, via the communications module and to the computing device executing the particular application, the translated portion of the telephone event data.

A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.

A system and method for automated chatbot testing to provide training and quality assurance of conversational artificial intelligence systems, comprising a chatbot testing administrator interface which allows chatbot makers to define what a chatbot is supposed to do, create test scripts to test the performance of the chatbot, and review the results of the chatbot tests, a chatbot testing server which provides and interface between chatbot testing agents and the administrator interface, instantiates chatbot agents and distributes them across available hardware and runs testing programs which activate, configure, and deactivate chatbot testing agents as needed. A plurality of chatbot agents may be running in parallel to provide automated testing based upon test script configuration.

Systems, methods, and non-transitory computer-readable storage media which have instructions stored for execution on a processor, for automating the commissioning of a transport network element within a network. A system configured according to this disclosure can be an Automated Commissioning Tool which can initiate communications with a network element on the network. The Automated Commissioning Tool can then retrieve updated firmware corresponding to the network element and configure the network element to have the updated firmware. Finally, the Automated Commissioning Tool can determine, from a network plan, a first port on the network element which is to be connected via a cross-connect to a second port on the network element and establish the cross-connect on the network element. At this point the network element may be commissioned to operate as a transport network element within the network.

Computer program products, methods, systems, apparatus, and computing entities are provided for call control. Upon receipt of a voice call initiated by a mobile device, one or more call control rules associated with the phone number through which the voice call was received is determined, and responsive to identifying the one or more call control rules, an alternative communication session is initiated with the mobile device by transmitting a message to the mobile device including a hyperlink to initiate the alternative communication session. The voice call is then suspended and then later terminated upon determining that a user of the mobile device selects the hyperlink to initiate the alternative communication session.

A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.

A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.