A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.

A computer-implemented method includes generating at least one call detail record for each call initiated on a communication network, aggregating the call detail records generated over a predetermined time period to provide an aggregated call detail record, and calculating a call set up failure rate for the calls from the aggregated call detail record, wherein the call set up failure rate is a measure of the amount of calls that failed prior to ringing at a called party's device. The computer-implemented method further includes adjusting parameters of the communication network when the call set up failure rate is above a threshold.

Systems, methods, and non-transitory computer-readable storage media which have instructions stored for execution on a processor, for automating the commissioning of a transport network element within a network. A system configured according to this disclosure can be an Automated Commissioning Tool which can initiate communications with a network element on the network. The Automated Commissioning Tool can then retrieve updated firmware corresponding to the network element and configure the network element to have the updated firmware. Finally, the Automated Commissioning Tool can determine, from a network plan, a first port on the network element which is to be connected via a cross-connect to a second port on the network element and establish the cross-connect on the network element. At this point the network element may be commissioned to operate as a transport network element within the network.

Example implementations relate to conferencing environment monitoring. An example monitoring device can include a processor to monitor a physical aspect and an audio aspect of a conferencing environment in which a conferencing device is located, wherein the conferencing device is communicatively coupled to the monitoring device. The monitoring device can detect, based on the monitoring, an issue impacting a conferencing session associated with the conferencing device and the conferencing environment. In response to the detection, the monitoring device can determine a correction for the issue and perform the correction.

Systems and methods for testing a text-to-911 system of a public safety answering point (PSAP) are described herein. The systems and methods provide for an administrative line that the PSAP, whereby a user can test the PSAP and determine if information that would be used by the PSAP in the case of an emergency is correct.

A system and method for operating and testing real-time communications between web browsers and contact centers, comprising an operator network, cloud contact center, cloud contact center agent application, and a synthetic software agent comprised of agent automation software, injected API shim code, virtual audio devices, audio processing applications, and media servers, capable of performing automated and to end communication testing. In order to provide end to end testing, especially with respect to voice quality, the synthetic agent software may control and monitor the audio channels (both send and receive) of the browser communication session.

One disclosed system includes dialer device with a dialer identifier that initiates a call with a receiver device with a receiver identifier over a voice channel. A database stores: interaction data in association with both the receiver identifier and the dialer identifier; a content quality metric in association with the interaction data; and a network topology in which the receiver identifier and the dialer identifier are associated with nodes and are connected by an edge. A server is programmed to: update, based on the content quality metric and the network topology, a rankings associated with the receiver identifier and the dialer identifier; and one of: surface the ranking associated with the dialer identifier and the ranking associated with the receiver identifier to an external searching agent using an external data channel and without using any voice channel; or rank the dialer identifier for an internal searching agent using the ranking.

The method for triage management includes obtaining, from multiple sources, activity logs including issues for triage; processing the activity logs using a decision tree configured to output category and priority score associated with each issue; and, for each issue, identifying the relevant resources to resolve the issue based on the category of the issue, the priority score, and attributes of the relevant resources including historical issue resolution data. The method also includes determining a triage activity based on availability of the relevant resources, categories of the issues, and the priority scores. The triage activity includes a sequence for resolving the issues. The method also includes scheduling call for a predetermined time duration based on the availability and the attributes of the relevant resources; and generating a report for the triage activity, including real time information related to the obtained activity logs, the sources, and the sequence of the issues.

A communication normal-operation availability checking apparatus is provided for checking normal-operation availability of communications that go through a first network, a second network and a third network. The communication normal-operation availability checking apparatus includes: a list generation unit configured to generate a list including one or more carriers that provide a detectable first network; and a checking unit configured to check the normal-operation availability of the communications by executing a test that goes through the first network based on the list.

A method and computing apparatus for verifying an operability of a target device are provided. The method includes sequentially obtaining first image information of the target device, initiating a communication with the target device, obtaining second image information of the target device, comparing the first image information with the second image information; and determining whether the target device is operational based on a result of the comparing wherein the target device is determined as being operational when the first image information is different from the second image information, and the target device is determined as at least one of not receiving communications and not operational when the first image information is identical to the second image information.