A control device includes an information analysis unit that measures communication volume in each flow included in input traffic and generates traffic information including information representing at least the measured communication volume of each of the flows and a time at which measurement is taken; a reduction target selection unit that generates ranking information representing a ranking which is a rank order of a communication volume of each of the flows in the input traffic and selects a flow having the ranking that has a trend to change in a particular direction as a reduction target flow whose communication volume is to be reduced; and a traffic control unit that reduces a communication volume on the reduction target flow, and transmits the reduction target flow subjected to the reduction processing together with another flow included in the input traffic as output traffic.

Methods and systems for providing a rating system that allow for customers to create a database of toll-free numbers that are abused by malicious consumers which may be cloud-based and allow for service providers to dip prior to completing or accepting calls.

Methods and systems for providing a rating system that allow for customers to create a database of toll-free numbers that are abused by malicious consumers which may be cloud-based and allow for service providers to dip prior to completing or accepting calls.

A request to establish a voice communications session between a user of a telephonic device and an interactive voice response (IVR) system of a call handling system is received by a dynamic call control engine. A resource requirement for the voice communications session is determined. Resource usage data for multiple call handling systems is accessed by the dynamic call control engine. A particular call handling system from among the multiple call handling systems is selected based on the resource usage data and the resource requirement. A connection to be set up between the telephonic device and the particular call handling system to allow the user of the telephonic device to participate in the voice communications session with an IVR system of the particular call handling system is enabled.

A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

A system for multiple interaction live monitoring, comprising an interaction manager that receives an interaction from a contact center, a recording management server that monitors the interaction, and an administration interface that presents the monitored interaction for viewing by a human user, and a method for multiple interaction live monitoring.

Provided is a voice communication system that notifies a terminal device of transmission restriction information when the number of received voice signals reaches a predetermined number. A server device continuously counts the number of simultaneously received voice signals. A first terminal device transmits, to the server device, a voice signal with identification information of a second terminal device. The server device transfers, to the second terminal device, the voice signal transmitted from the first terminal device. However, when the number of simultaneous receptions of the voice signals reaches a predetermined restriction value, the server device transfers, to the second terminal device, the received voice signal with transmission restriction information attached thereto. The second terminal device does not transmit a voice signal, even if a user performs a transmission operation, during reception of the voice signal with the attached transmission restriction information.

The present invention suppresses the number of connections from another network, and reduces the load on call processing apparatuses in a local network. An ENUM server 30 includes: a congestion detection unit 322 that collects traffic information regarding calls that include call destination numbers from call processing apparatuses in the local network, calculates a call amount per unit time for each call destination number, and stores the call amounts per unit time as calculated call amount information 331, and also extracts a call destination number included in an ENUM query received from the other network, references the calculated call amount information 331, and determines that calls to the call destination number are in a congested state if the call amount regarding the call destination number exceeds a predetermined threshold value; a limit processing unit 323 that, if it was determined that the call destination number included in the ENUM query is in the congested state, determine whether or not the ENUM query is to be a limit target based on predetermined limit processing; and a signal response unit 325 that, if it was determined that the ENUM query is a limit target, generates an ENUM answer that indicates connection unavailability, and transmits the ENUM answer to the other network.

Systems and methods for distributing discrete events into a stateless cloud provider architecture are disclosed. Certain embodiments involve receiving, by the load balancer, a scaling up indication for the IVR system, the scaling up indication comprising an identification of a new server to be added to the plurality of servers. The method involves responsive to receiving the scaling up indication, registering the new server for IVR traffic by the load balancer. The method includes after registering the new server, receiving an IVR event. The method includes distributing the IVR event to the new server.

A determination is made whether to handle a request associated with a specific number range by a physical telephone number mapping service instance provisioned for handling the request for the specific number range or a virtual telephone number mapping service instance provisioned for handling the request for the specific number range. If it is determined that the request should be handled by the physical telephone number mapping service instance, forwarding of the request from the physical telephone number mapping service instance to the virtual telephone number mapping service instance is prevented. If it is determined that the request should be handled by the virtual telephone number mapping service instance, forwarding of the request from the virtual telephone number mapping service instance to the physical telephone number mapping service instance is prevented.